UK Wheels Limited Reviews Summary

Customer Service

Pros:

• "Fantastic company! Was able to accommodate for all my needs and very friendly."
• "Basim met me and introduced me to JLR Disco Sport which looked great."
• "Very friendly, knowledgeable and helpful team. Made me feel welcome as soon as I arrived."
• "The staff there are very friendly, down to earth, helpful and knowledgeable."
• "Tahir from UK Wheels Limited provided exceptional service throughout my car-buying experience."
• "I received the best customer service & best assistance, and am now driving off in style."
• "Tahir served me, was the best and smoothest transaction. Helped me out with a finance I thought I’d never get approved for."
• "Very professional, great selection of cars and customer service is A1."

Cons:

• "Very unpleasant experience, I would not recommend this company. They are not honorable or trustworthy."
• "Avoid this company. Recently brought a car from these and had problems and it’s not even been a week."
• "Dreadful customer service. Spoke to someone called Thahir, the guy has no clue as to what he's doing."
• "Do not buy a car from this seller. I have only had my car for 2 months now and 1 of those months the car was with a mechanic."

Pricing and Finance

Pros:

• "UK Wheels Ltd had two of the cars we wanted and at great price with the mileage and age we wanted."
• "Reasonable pricing too."
• "Perfect experience! UK WHEELS LTD are miles ahead of the competition with great prices."
• "They helped me to get a car on finance as my credit wasn’t good."
• "This was one of the best dealers that I have seen and the transaction was soo smooth that I did not need to leave my house to buy the car."
• "I came here with my cousin about 2 months ago she bought a car and they made us very comfortable that time and today I have bought my new Qashaqi as usual their customer service is outstanding they explain to you from a to z."

Cons:

• "Don't trust their advertised price it can change at a whim when it suits them. STEER CLEAR."
• "Got there and they refused to let me test drive the car, started an argument with me and then tried to pressure me into a non-refundable deposit."
• "I bought a Ford Ka for my son who recently passed his driving test. It was advertised for £2290, with no admin fee."

Car Quality and Selection

Pros:

• "Brilliant place with amazing car selection, the cars are all in fantastic condition."
• "Perfect service and amazing car collection."
• "I bought my first car from this company with joy and happiness."
• "I came here because my friend bought a car 6 months ago here and i bought my audi a5 here excellent customer service cars are like brand new."
• "Excellent customer service and very professional staff. The cars were superb, knowledgeable and experts in their field."
• "Recently bought an Astra from UK Wheels and I am so happy with it! Tahir and team did an amazing job fixing up the doors where there were some dents prior to purchase and car looks like brand new!"
• "Got a Mercedes C class, very good condition, process was very smooth."

Cons:

• "When the mileage was checked it was incorrect, the mileage was rolled backed by thousands."
• "I also discovered that I was not provided with a locking wheel nut key and when I questioned this I was given different responses of where it was kept."
• "The seller's solution to these issues was to provide me with half price services which are clearly not credible."