The Port House Reviews Summary

Food Quality

Pros:

• "Really wonderful food in a beautiful and atmospheric setting."
• "The food was glorious! Especially the fried cheese and the pork belly!!"
• "The food itself was the best tapas I've ever eaten."
• "The food is exceptional."
• "The food was truly amazing!"
• "Each and EVERY dish we had was amazing, tasted exquisite and beautifully seasoned."
• "All the dishes were perfectly prepared, nicely presented and super tasty!"

Cons:

• "The taste of food is not special compared to other Spanish restaurants."
• "The food was all fine, nothing blew me away or was terrible."
• "Dishes vary in quality."
• "Most of the tapas that arrived were very lukewarm and food quality wasn’t great either."
• "Food wasn't great, croquettes were straight out the packet along with some other bits."
• "Some dishes were excellent but some a bit bland."
• "The Spanish omlette (the measure of any good tapas place) was quite dry."

Service

Pros:

• "Staff are very knowledgeable on the whole offering."
• "Service is really good, very attentive."
• "Staff here are super polite, welcoming and attentive, they know great service."
• "Service was great."
• "The staff are lovely and really made the birthday very special and one to never forget - Thank you so much!"
• "Staff are super efficient, warm and friendly and couldn't do enough to make our short stay feel truly special."
• "The staff were very attentive and were always checking if we received our order which was very nice."

Cons:

• "This place has a mouse infestation!!!"
• "Eventually they allowed me to pay and loudly told me not to come back in front of all of the other customers with the intention of embarrassing me."
• "Service was a little underwhelming as they kept forgetting about us."
• "Our waitress struggled to understand what I was saying which I found strange."
• "Customer service was awful, told that's just the way it is at the end of the bottle."
• "The service was appalling. There was a 45 minute wait, half of us got our food, the rest of the party had to wait an additional 30 minutes."
• "Service was let down by the fact we were told that the desert would take five minutes but took nearly twenty."

Value for Money

Pros:

• "The price is good for London."
• "Great tapas, some Spanish classics on the wine list, and sherry and port tasting menus that offer a good value way of sampling some different styles."
• "Food and prices were great too!"
• "Well priced for the location."
• "Prices are very reasonable. We had about 8 dishes and 4 glasses of wine, for around £65, which is excellent value for central London."
• "The balance of food quality to price is right."
• "Great price as well."

Cons:

• "Being from London myself this has to be the biggest rip of there is in terms of value for money."
• "It didn't feel like great value for money."
• "Churros - A bit overpriced but underdelivered."
• "Not bad value but not sure if I’d go back."
• "Some dishes are immensely overpriced though."
• "They charged £5 for five small pieces of baguette, while an entire loaf costs 90p at the local supermarket."
• "Can get a bit pricey once the number of dishes stack up, but the food and service was well worth it."

Ambiance

Pros:

• "Ambience incredible - excellent service - our food was very good."
• "The venue is cosy and candlelit, with a bar at the front and dining area at the back."
• "The Port House is also very small and tight knit, offering this really cosy and intimate environment."
• "The atmosphere is perfect, amazing music at just the right volume."
• "The downstairs decor and atmosphere is dim lit, romantic but also great to visit with friends."
• "The ambiance was romantic and perfect for our anniversary!"
• "The atmosphere inside is awesome - no intrusive music, dim enough to create intimacy without making the menus unreadable, and just the right conditions to encourage friendly discussion."

Cons:

• "Its a bit dark inside so I won't recommend any heavy reading."
• "The restaurant is very dimly lit and makes it difficult to read the menu or even see the food when it arrives."
• "It's a bit noisy though."
• "The tables are too small for tapas style eating which isn't ideal and there could be more waiting staff upstairs."
• "The weirdest issue is the lighting, the excessively orange lighting cancels out a lot of the colour in the food and makes everything an unappealing brown colour."
• "The cost atmosphere is dark and that made it tricky to read the menu."
• "Tables are on top of one another so a bit claustrophobic."