Smithfield Bell Reviews Summary

Food Quality

Pros:

• "Burger was lovely, though the chicken fillet was slightly too crispy, it soon went down dipped in gravy."
• "Food was good, took advantage of 2 for £10."
• "The food was excellent and reasonably priced."
• "Food has always been lovely."
• "We've eaten here last couple of weeks, having found a new favourite meal that is reasonably priced."
• "Great food the pies are delicious the mixed grill was yum."
• "It was the best cod and chips that I have had in a while. The batter was light and crisp and lovely white chunky cod and tasty chips."

Cons:

• "The vegetarian ( broccoli, cheese and mushroom) wellington was just pastry."
• "The food was not great when it arrived - average at best."
• "JUST GO ELSEWHERE!!! Awful service and inedible food."
• "Our burger buns were hard & when bitten into, practically turned into dust."
• "The Pepsi had ants floating in them which was noticed by my son."
• "Mega mixed grill x2. Well what can I say it was totally disgusting."
• "Roast beef was inedible as were stuffing balls."

Service

Pros:

• "Girl staff helpful."
• "The service was excellent, the staff were very friendly and nothing was too much trouble."
• "Called in for a pit stop on the way back from a weekend in Liverpool with friends. Bar staff were friendly and helpful."
• "The staff were as friendly as ever and very apologetic as supply issues meant a limited menu."
• "Waiter, James was excellent and very attentive."
• "Greeted by friendly staff, and asked to choose a table."
• "The staff were so friendly and couldn’t do enough for us."

Cons:

• "Staff were disinterested and disengaged except for the manager who seemed to be fighting fires all the show."
• "However we won't be rushing back here."
• "Heard the manager? telling off a member of staff in front of paying customers, to save embarrassment, in future do this behind closed doors."
• "Since the make over the service is very slow even drinks took nearly 10 mins."
• "Not normal standard tonight, you could tell it was different people in charge."
• "All in all between the extremely poor service and the food really not being great, I'll never be going back again!"
• "Most appalling service ever. The staff clearly had no interest whatsoever in being there."

Atmosphere & Decor

Pros:

• "Friendly place dog and child friendly, loads of room inside."
• "Good service, clean and tasteful decor."
• "Such a shame its a lovely decorated pub but it was empty we were the only people there."
• "Visited for our daughters 16th birthday. Lovely atmosphere and lovely meal, varied menu. Oliver Jones served us and was very pleasant, professional and went out of his way to accommodate... Well presented young man thank you Oliver for making our night even more special and enjoyable..."
• "Lovely relaxed atmosphere, and dog friendly (indoors too!) made for a perfect stop on our trip."
• "Lovely place, very homely, large pub, lots if different areas to sit indoors & out."
• "Nice to find an immaculate comfort Room, and brass polished door push plate to remind cleanliness."

Cons:

• "The atmosphere was horrible to say the least."
• "During the meal however we were all persistently bothered by several files attempting to land which is not something you'd expect inside."
• "It was cold in the beer garden plus we were now very hungry after a one and a half hour drive so went into the pub and got our money back and we left."
• "After deciding which dirty table to sit on we ordered the food nd drink on the app and waited over an hour for it to arrive."
• "Tables remained uncleared whole time we were there."
• "Great pizza and friendly staff, but be warned that this is a family friendly establishment. If you're in the outside area, you may have to listen to screaming children in the adjacent play area."
• "The service was shocking was left feeling unwelcome and rushed seen as it was my birthday."

Management & Staff

Pros:

• "Not a bad word to say, they work how they need to, especially recently having to work on skeleton staff numbers, they did amazing in the circumstances."
• "New Manger Vinie..was very good with our pre-order...Managed to get everything sorted."
• "The young man who seen to us was very helpful and polite, he really was good bless him, same with the young lady at the bar, she too was very helpful."
• "All the staff were polite and seemed okay to deliver the service."
• "One staff member in particular is amazing and that’s Amy!"
• "All the staff were really friendly..Jasmin Maria."
• "Staff were friendly and helpful."

Cons:

• "Managers attitude stank, bar staff not interested."
• "The management need to take responsibility for staff training and support!!"
• "Staff were not very polite, we actually heard a member of staff swearing at a customer."
• "When we went to the bar to order, the barmaid was incredibly rude."
• "Changed the food order 3 times as they were sold out of what my wife ordered, slow service, staff not very happy."
• "Staff regularly ignore you and fail to acknowledge people waiting."
• "Staff were grumpy and clearly didn't want to be there, the food was probably even worse."