Regal Cinema, Theatre, Bar & Restaurant Reviews Summary

Staff Service

Pros:

• "The staff are friendly and helpful."
• "Very comfortable. Staff were very helpful too and ensured we had everything before the film started as you can order drinks from them in this theatre."
• "The staff are excellent and very friendly and helpful."
• "Really humble and friendly staff, relatively quick service and good price for the entertainment."
• "The staff are always kind, helpful and pleasant to deal with."
• "Couldn't thank the staff enough for looking after me while I was having an allergic reaction!"
• "Very friendly welcoming, helpful staff. Nothing was too much trouble."

Cons:

• "Shocking attitudes from the staff in the diner, cinema staff were great and enjoyed the film."
• "On arrival the restaurant and bar was completely empty and i can't help thinking that it was a foolish mistake to lose our custom like that."
• "I won't be bothering to go for food again, and due to this bad attitude, I will probably go to a nearer cinema next time, so they have now lost any future custom on cinema tickets!"
• "The staff said we were too late for food. The staff were very rude and told us we couldn't eat."
• "One manager was rude to me here I was heavily pregnant and choosing food and she kept rolling her eyes she had dark curly long hair."
• "A couple of the staff do need to cheer up and be a fraction more attentive and polite."
• "Disrespectful, rude and untrustworthy staff who called my mother and I lying for telling the truth."

Cinema Experience

Pros:

• "Very comfortable seats with cupholders built into the armrests which can be raised."
• "This is a classic old school cinema which has had a number of refurbishments."
• "Nice local cinema which offers films plus live streamed shows from London. Great offer of film + meal ticket."
• "Clean and well maintained cinema. Immersive audio."
• "Fabulous art deco cinema. Latest films at great prices."
• "The Regal supports live entertainment from comedians, bands, musicals, burlesque to good old panto."
• "Traditional building, comfortable seats, at least in screen one, and unlike a lot of modern cinemas, the sound was actually at a good level rather than being deafening."

Cons:

• "Dirty smelly complex inside masked by a newish lick of paint outside."
• "The screen rooms absolutely stink of mold and the toilets are disgusting."
• "The main screen has an odd arrangement where everyone sits up in the balcony and no one down at orchestra level - so you feel quite distant from the screen."
• "The experience was let down once again by the temperature. It was very cold, so cold that the people next to us put their hoods up."
• "Way too hot in there (screen 5) for my taste."
• "Seating was uncomfortable. The sound was muffled and so loud I had a headache after."
• "The quality of the image was really bad as well especially the dark scenes, quite disappointing."

Food and Beverages

Pros:

• "The food is reasonably priced, excellent quality and full of flavour with decent portion sizes."
• "The food from the attached restaurant was top notch and at a fair price."
• "Nachos is delicious. Tempura prawn is a must try."
• "Great choice of food. Excellent food and such good value."
• "Food was hot and delicious, the team on the bar made our night complete!"
• "The restaurant, Regal Bar and Grill is a great place for a good quality meal, whether you watch a film or not."
• "As well as watching a film at the cinema, you can book a table and eat a great meal."

Cons:

• "After eventually persuading them to cook us some food we were told we could only choose meals that could be cooked quickly so only had a choice from less than half of the menu."
• "Was very disappointed with the length of time that it took to get our food, we had to wait over an hour."
• "The steak burgers were tasteless and very dry."
• "The confectionary is over priced."
• "Enjoyed the film but the food choice is now very disappointing it's either Pizza or Burgers that's it."
• "Long wait to get tickets we ordered online. Even longer to get served for food and drink."
• "The popcorn I brought was kinda stale, incompletely popped, not very sweet, and I'm sure had some of the salty stuff mixed on with it."

Facilities and Accessibility

Pros:

• "Toilets were extremely clean."
• "Easy parking out back, free after 16:00 I think, maybe a bit later?"
• "The theatre is always clean tidy."
• "Freshly popped popcorn decent prices in the lobby and having a private box with waiting services is a nice touch."
• "A fantastic venue for live shows with plenty of leg room in the seats."
• "Access for able and disabled."
• "Lovely Art-Deco Theatre and multi-screen cinema."

Cons:

• "Tired, seats uncomfortable but it's all we have in town that is a theatre."
• "Seats could do with being better though."
• "After an hour my lower back and buttocks where numb."
• "Chairs were small and uncomfortable."
• "Some of the chairs had stains on them."
• "Expensive even though a lot of the seats haven’t been updated."
• "Unfortunately only 3 screens are wheelchair accessible, so check in advance if you need an accessible screen."

Value and Offers

Pros:

• "I definitely recommend getting a movie magic card for discount on ticket prices and discount in the restaurant."
• "A Merlin Card can also be bought for good discounted prices on entry and food & drink."
• "Good value for money, even more so if you have a movie magic card."
• "Really wanted to see a film so took the bus to this cinema. I booked online really good value for money."
• "But can join and see new films for £5... hope it never closes."
• "Value for money...We would've paid to see it twice more and still had money for dinner, compared to big theatres."
• "This is our local cinema, just 10mins up the road and it is fantastic!!!"

Cons:

• "No deals when using a tastecard or some employee discounts."
• "I was very surprised that I was not allowed to use my meerkat deal on a meal deal."
• "Disrespectful, rude and untrustworthy staff who called my mother and I lying for telling the truth."
• "Quite often a 'special' cocktail on."
• "One of the toilets had blood in the pan."
• "The lady who served us refused to let us in with our own drinks my partner has allergies and wanted to bring his own."
• "Also not keen on the spiral staircase it would be good to have a lift installed or a connecting corridor from the main doors."