Ugly Dumpling Reviews Summary

Variety of Dumplings

Pros:

• "Very unique concept of having various different kinds of dumplings."
• "They have a wide menu of all quirky dumplings."
• "Ugly dumpling was light, fun and delicious."
• "Really enjoyed the dumplings, and the ones with the vegan spicy meat were super good."
• "We had SO MANY delicious options to choose from, and they even had delicious and creative dessert dumplings like apple tart dumplings, pecan pie dumplings and Nutella dumplings!"
• "Spring Roll dumpling consisted various vegetables and the taste was so Spring Roll."
• "I promise you the hamburger dumpling is definitely worth a try, a firm favourite of mine!"
• "The duck ones were my favorite."

Cons:

• "Dumplings are average- they didn’t have the oomph that one expects from a place that serves primarily dumplings."
• "Cosy spot on a quiet wet Wednesday evening. Good, quick service, but prawn and chive dumplings bland."
• "Service non existent. Very inexperienced staff, got the drinks wrong, didn't get a small dish for the dumplings to eat from."
• "Definitely a must visit place if you like dumplings! A really good variety and tasty dumplings - we had a few different platters but our favourite flavour was cheeseburger."
• "Dumplings were very unique. Great spot for a quick bite."
• "I think the slow service and being ignored by the staff was the worst."
• "The food was good, but the seating downstairs was stuffy and the ac was not working."
• "This is a cute little restaurant near Carnaby Street which does amazing dumplings. However, service was quite slow and the downstairs area feels quite oppressive."

Service

Pros:

• "We sat outside on the street so it was good on a summer day and the service was quite good."
• "Service was quick."
• "Service was lovely, everyone friendly and attentive."
• "Non gendered toilets ✅ The service was fine."
• "I was totally impressed and amazed by the first bite of the mushroom and truffle dumplings, so strong, thick and delicious."
• "Really loved visiting ugly dumpling with some friends! The vegan platter was delicious, as was the cocktail I had."
• "Cosy atmosphere, pretty decent menu with nice, helpful and friendly staff."
• "First time eating here. Really liked the food."

Cons:

• "We also had a reservation and our table wasn’t ready on time so we had to wait until they ask people to leave - wouldn’t be a problem if it wasn’t for the fact that staff asked us to wait outside for almost 15 mins in freezing cold, despite sitting available at the bar - we were told no one is allowed to sit there."
• "Only let down was the service."
• "Service non existent. Very inexperienced staff, got the drinks wrong, didn't get a small dish for the dumplings to eat from."
• "Unfortunately, if you sit upstairs during winter be prepared for freezing conditions - because the space upstairs is so small every time the doors are open all the cold from the outside gets in and it’s quite unpleasant to sit there."
• "The waiter told us that the teas are non-refillable and refused to bring any warm water to the table."
• "Horrible customer services. Had to wait 50mins and still no response from anyone."
• "We waited for 30+ minutes to place an order, and the unacceptably long waiting time applies to being greeted, seated, ordering more drinks, getting the bill, paying etc."
• "Friend and I were seated in a tiny basement area which was cramped, near the toilet and had poor acoustics, meaning we had to whisper to avoid anyone else hearing our conversation."

Ambience and Location

Pros:

• "Lovely little place to grab a light snack/meal, liquid refreshments and soak in the energy of London’s Soho."
• "Small casual joint probably more suited for lunch than dinner."
• "This place is super cute and nice!"
• "Lovely spot on a quiet wet Wednesday evening."
• "Amazing dumplings in the heart of Soho."
• "This is a cute retro place."
• "Cosy atmosphere, pretty decent menu with nice, helpful and friendly staff."
• "Great little restaurant, serves up some great tasting dumplings and a few that variants that you wouldn't try elsewhere."

Cons:

• "Don’t be put off by the name, the Dumplings are pretty on the inside as well as on the outside."
• "We were sat near a large group who seemed to like the sound of their own voices a little too much - it's a small restaurant so there was no need for that."
• "I think the slow service and being ignored by the staff was the worst."
• "The seating downstairs was stuffy and the ac was not working."
• "The service is below average which brought the whole overall experience down."
• "The room smelt like athletes foot and expired milk."
• "The seating downstairs was stuffy and the ac was not working."
• "Looks like a lovely place to eat. With very friendly staff."