Halfords Autocentre Surbiton Reviews Summary

Customer Service

Pros:

• "I dealt with Mike and he was extremely helpful and kind."
• "Excellent customer service, really couldn’t rate them highly enough. Polite, professional staff."
• "Tia was the only person I thought was any good and that's because she's on the desk and booked the original appointment."
• "Tia assured me that my car would be looked after."
• "Receptionist can sometimes be a bit grumpy, but the services are very well priced."
• "Jean and Tia in particular, all kept me fully informed and saved me well over £150 on my usual price for tyres."
• "The receptionist, Sharon, bent over backwards to help, she was very friendly and approachable."
• "Customer service was helpful and polite."

Cons:

• "When i took it in the garage, the manager was clearly stressed and treated me like i was a huge inconvenience."
• "Receptionist can sometimes be a bit grumpy."
• "My alloys were damaged by HALFORDS AutoCentre Surbiton when they were fitting three new tyres."
• "Shocking customer service. Booked in for an MOT and dropped it off, no problems. Or so I thought."
• "Customer service 👎 I went there to ask for car service prices and the lady on the reception desk was so rude and unprofessional."
• "Extremely bad customer service I drop my car off for basic service 8 a.m. in the morning have not received any call back that my vehicle was ready."
• "Absolutely appalling MOT."
• "Over priced and inexperienced staff, really bad customer service always adding extra to make up sales."

Quality of Work

Pros:

• "Visited this branch today, I can honestly say I am impressed with how clean the workshop is and how well managed it is."
• "Booked a timed appointment to fit a new battery on the Bank Holiday Friday... Well done everyone 5* service."
• "5 stars from start to finish. My car was finished by lunch time and it had its full service and MOT."
• "Had an mot and major hybrid service. Very good service."
• "The service is excellent. I drop off my car and pick up myself."
• "Other than my mobile mechanic, the only other place that work on my car are the mechanics at this branch."
• "Efficient, value for money and outstanding customer service."
• "Excellent service. Timing matched what was quoted over the phone."

Cons:

• "DON'T USE. Halfords in general only know about basic service items such as bulbs, brakes, tyres and oil. Even then, the work is sloppy and they use cheap parts."
• "Sorry to say that they are still as incompetent a few years down the line. I am gutted as this is the closest garage to me but convenience is not always best!"
• "Honestly the worst garage ive ever used."
• "My alloys were damaged by HALFORDS AutoCentre Surbiton when they were fitting three new tyres."
• "Avoid. So far we have used them on 3 separate vehicles and each time we give them a chance, there is something no right."
• "Since I serviced my car at Halfords all my troubles with car started."
• "Claimed car needed over £1000 in repairs which were unnecessary."
• "Over priced and inexperienced staff, really bad customer service always adding extra to make up sales I found them quite bullying and and non humane."