The Old Ship Hammersmith Reviews Summary

Location & Atmosphere

Pros:

• "Cosy, beautifully placed pub next to the Thames, with a very nice view from the little outdoor terrace on the first floor."
• "Fantastic lunch in a superb riverside location just a stone's throw away from Hammersmith Bridge."
• "Great location on the Thames and relaxed atmosphere."
• "Beautiful setting. Amazing views of the Thames."
• "Lovely bar and spot on the riverside."
• "The location is great, right on the river."
• "Lovely location just in front of the river. Perfect on a sunny weekend."

Cons:

• "It's disgusting that anybody responsible for running a business thinks this is an acceptable way to treat your customers ..."
• "P.s The prices are high. You have to pay to enjoy the view."
• "The food and the drinks were incredibly over-priced - my personal low light was paying £7.05 for a pint."
• "No windows open, no ventilation and pub very warm - request to open a door/window declined."
• "Don’t go here if you’re an international."
• "The only option was the vegan burger which amounts to 2/3 of the meat equivalent for the same price, this = prices gauging none meat eaters which is completely unacceptable."
• "Came for Sunday roast at 18:30, the roast was reheated and lukewarm."

Service

Pros:

• "Staff is nice and friendly."
• "The staff is very humble and warm."
• "Very welcoming staff who couldn't do enough to accommodate my family."
• "Service was very professional for the meal and we were thoroughly spoiled by our bartender, Amelija!"
• "The service was friendly and very fast."
• "Service was very friendly and efficient."
• "The customer service was outstanding. Staff were very welcoming and cheerful throughout the evening."

Cons:

• "When we get there, they've disabled ordering via the Young's app, and everyone who's booked tables has to wait in the same queue as people walking in from the river."
• "The waitress bringing the food out had nothing but attitude, no thank you, no is there anything else, no how was the food?"
• "One of the staff who was clearing tables actually started to take my drink away when I had half of it left..."
• "Overall terrible experience, started off with the bartender who seemed to be in a mood rudely asking what we wanted."
• "Service was slow yet there seemed to be lots of staff working!"
• "The next server we had seemed very inexperienced in providing customer service."
• "The staff were unhelpful with the difficulties experienced in trying to order our meals for our party of ten."

Food & Drink

Pros:

• "Good quality of food and wide selection of drinks do this place perfect to spend the nights in good company."
• "The fish and chips dinner is excellent - always my favourite, and the sticky toffee pudding was equally as tasty."
• "Drinks and food were delicious the catch of the day was outstanding the trout was cooked perfectly."
• "The food was delicious, the service very prompt and polite."
• "The burgers here are really nice."
• "The fish and chips were really yummy."
• "The food was tasty (great batter on the haddock)."

Cons:

• "Food wasn't anything special and the bar staff used Lemonade instead of Soda in our Aperol Spritz strangely."
• "Went for the fish and chips option, the battered fish was over greasy in all our opinions (group of 4)."
• "Food was AWFUL!! It looked 1000 times better than what it tasted."
• "The bangers and mash was just cut up potatoes, underdone sausages and a tree of old brócoli and water instead of gravy."
• "The burgers we had were full of fat and gristle."
• "Food was okay-ish, but overpriced for the quality."
• "Food was tasteless - the burger had no flavour & it wasn’t just us."