"Everything we were served was fresh, I can’t remember the last time I had proper fresh scampi."
"The food was delicious and the portions soooo big."
Cons:
"Food was fair but service was a let down."
"Received our dairy-free order with butter in the sandwich."
"The food isn't as nice or as delicious as it used to be."
"Food was good, shame about service from two male waiters."
"An expensive meal and not good value."
"Food was expensive.Poor value for money."
"The food was below standards."
Service
Pros:
"The staff were lovely, the room was great and it was nice and quiet."
"The staff are very friendly & efficient."
"The staff were so thoughtful and kind, coming out to take our order, wearing face masks and cleaning everything that little bit extra."
"Staff were so friendly and nothing was too much trouble."
"The staff are always friendly and happy to help."
"The staff are very friendly and welcoming. They were professional, quick and couldn't do enough to help."
"Friendly and professional staff. All measures in place."
Cons:
"I had booked a birthday celebration meal for 7pm last night only to find that the set menu had been severely curtailed by the number of people having meals during the day."
"It is a shame that the service can let them down as the venue and quality are very attractive and worth visiting."
"The staff just generally came across as very uptight and overly cautious regarding COVID-19."
"The staff were absolutely appaling apart from one or two of the servers."
"Very poor customer service, slow and often rude staff serving."
"We were served food by a woman named Justine and she was extremely rude and unprofessional."
"After waiting for over 15 minutes, we were greeted with a snarling tone and an attitude from hell."
Accommodation
Pros:
"2 of us were upgraded to a spacious family room. Beautifully fitted out with so much attention to detail."
"The room (Room 3) was lovely. Clean, bright and with a great bathroom."
"Immaculately clean room and provided enough room for a young(ish) family of four."
"The rooms are neat, clean and the beds are comfortable."
"The room was really lovely too - clean, modern decoration, everything you could need."
"Rooms very clean and comfortable."
"The rooms are amazingly clean, modern and very spacious."
Cons:
"The only down side was that breakfast was an extra £12, whether you had a full English or just cereal."
"Firstly check that breakfast is included. We were told it was not included and had to pay extra."
"The people staying above us were rather noisy which was the only slight negative and not the fault of the pub."