The Britannia Inn - JD Wetherspoon Reviews Summary

Service

Pros:

• "EXCELLENT service Kylie"
• "Very friendly chap gave us all the info we needed re ordering and paying."
• "Updated on my recent visit using the app to order food and drinks is perfect so I could sit outside and enjoy the weather and company without having to go in and queue."
• "The staff seem to keep the tables clean and clear here, unlike many Wetherspoon's pubs."
• "Staff are attentive and friendly."
• "The staff were superb and I can't fault them in the slightest."
• "The staff were very efficient in their dealings with us as well as working with a smile."

Cons:

• "This place is a laughing stock in Plymouth for it's lack of service."
• "Waited an hour for cold chips overcooked gammon and a burger that was cold."
• "Good beer, excellent food, long wait for service though. Staff are very slow and management dont recognise the need for providing a better service to customers."
• "Customer service is usually hit-and-miss in the Brittania depending on the duty manager and staff."
• "Manners missing for sure."
• "Everyone stood at the bar and one person serving, everyone complaining as to the lack of staff."
• "Arrived at 1.20pm Not many people inside, didn't have the App so asked for table service has we knew what we wanted, 15 minutes later had to re ask for table service even though we could see staff standing around"

Food Quality

Pros:

• "This place is cheap and cheerful, and alright in my book."
• "Low prices, I like having a drink included in the price of the meal."
• "An extensive selection of ales and gin is on offer and a nice beer garden to the rear to enjoy the weather if it's nice."
• "Love the Brit, nice full English."
• "The food is standard Weatherspoons fare, not too expensive and tasty."
• "Food was nice husband not happy that u don't get pork chop and lamb chop with the mixed grill and that's what's he looks forward to apart from that lovely"
• "The food is always excellent & the service is prompt & efficient without being obtrusive."

Cons:

• "The lemon and herb chicken was cremated so only a small bit of chicken was edible."
• "Breakfast was very poor, cold and not fresh, the hash browns were rock hard."
• "Food prices go up, value and quantity goes down."
• "Eaten here lots of times, but unfortunately the children and I had horrible meals here just now."
• "Just been too weatherspoons for fathers day was absolutely disgusted went with family and ordered a hunters chicken and a beef burger the burger was burnt."
• "The chicken wrap was slimy and not nice to eat."
• "Food was awful, portion sizes of chips for adult is horrendous."

Ambiance & Cleanliness

Pros:

• "The place was clean and had a nice seating area outside."
• "It's a nice and cozy place."
• "The building is fully disabled accessible."
• "It's accessible for many different medical conditions and disabilities and there's no horrendous stairs to the bathroom for once."
• "Site is really clean, so clean that when a customer dropped an item from their pocket the staff lady spotted it and picked it up."
• "The Britannia has a great outside seating area."
• "On a sunny day the courtyard garden is a lovely little suntrap."

Cons:

• "Always sticky tables."
• "It seems to have lost its sparkle."
• "Sadly the place has since slipped down the pole of Wetherspoons decline and is now a bog standard 'spoons, full of ill behaved, unmonitored kids screaming around the place."
• "The outside heater furthest away from the back door has not worked for months."
• "Place looks tired and could do with a good clean."
• "The whole place was disgusting."
• "The staff don't seem to care if kids are screaming or customers are shouting the 'C' word and belching loudly like they're at a football match."

Staff Behavior

Pros:

• "A member of staff even came out to chase off a seagull in the garden area."
• "Very friendly chap gave us all the info we needed re ordering and paying."
• "The shift supervisor from Friday, I believe he was called Will, was fantastic."
• "Table service was fast and the staff were so lovely and it seemed like they were happy to be there."
• "What great staff! Bar lady was really nice and even offered to explain how the coffee machine worked."
• "Friendly and helpful staff made our visit, well done Brittania."
• "James the duty manager was very helpful!!!!!"

Cons:

• "I was told no hats or caps at the door there policy."
• "A staff member was rude as she gave me the wrong drink and I said customer is always right. Said to me don't come back as you wont be served."
• "Covid out there and the staff is not even washing they're hand after touching dirty glasses also they put the finger inside to pick them up... Absolutely disgusting!"
• "Manners missing for sure."
• "The manager will SO rude when I mentioned it to him."
• "SIA staff poorly trained at the door."
• "Staff are rude."

Facilities & Accessibility

Pros:

• "The building is fully disabled accessible."
• "It's accessible for many different medical conditions and disabilities and there's no horrendous stairs to the bathroom for once."
• "An extensive selection of ales and gin is on offer and a nice beer garden to the rear to enjoy the weather if it's nice."
• "The Britannia has a great outside seating area."
• "On a sunny day the courtyard garden is a lovely little suntrap."
• "Has a lovely large beer garden."
• "The beer garden here is awesome."

Cons:

• "crazy social distancing using clear plastic barriers, which are invisible to the partially sighted."
• "Family area is always full with childless couples, family's are then turned away as families can't sit anywhere apart from the family area."
• "The outside heater furthest away from the back door has not worked for months."
• "Only downfall is that they don't really gave any parking."
• "No parking facilities."
• "watching the a manager wipe table after table down with a dry cloth and not even bother to use sanitizer is beyond belief"
• "Worst pub I have ever been in, staff watch you in the toilets."