Black Bear Beefeater Reviews Summary

Booking and Seating

Pros:

• "Booked over the phone arrived on time waited a few mins then shown to table no fuss."
• "Always takes time to chat and nothing is too much trouble."
• "Plus points no rush, ample space, child friendly and plenty of parking."
• "Setup really well for social distancing with arrows showing you the way."
• "Incredibly friendly place, from the management, the chefs, bar staff and table staff."
• "Warm cosy atmosphere. Great menu choices for adults and children."
• "Great selection of hot and cold breakfast items with table service for ordering hot food."

Cons:

• "The place was empty and no staff was giving any eye contact so we sat down at a table."
• "We waited for 10 minutes to be seated after a staff member told us she would be with us 'in a minute'."
• "Disappointed, went here today with my family and we had booked a table but when we arrived it wasn't put down."
• "We were then seated by the toilets."
• "Arrived to be seated at dirty sticky table which clean cutlery was placed."
• "Very poor. Arrived 10 minutes before time of booking waited 30 mins in bar no tables and no one approach to off any explanation why or over a drink."
• "Staff levels of care very poor, stood for 10 mins at the wait to be seated sign and no one came over."

Service

Pros:

• "Very attentive without being intrusive."
• "Staff always courteous, especially staff member Abbie in-service with a smile all the time!"
• "The waitresses were really helpful and friendly, especially the blonde lady in the mornings."
• "Staff were very helpful."
• "The staff were lovely so accommodating to my diet needs and so friendly."
• "Staff exceptionally friendly. Katherine was an amazing waitress! Delicious fast service."
• "Great service, friendly and helpful staff."

Cons:

• "Staff work exceptionally hard but tonight this was a joke of a restaurant."
• "We waited a further thirty minutes."
• "Service was great to start with but went a little slow towards the end."
• "Service was a bit slow."
• "Service painfully slow, made worse by a number of items not available on the menu."
• "Waitress took 30 mins to return to our table after giving us menus."
• "Lad behind the bar could use some lessons in basic customer service. Very unprofessional and unwelcoming."

Food Quality

Pros:

• "Triple chocolate brownie was very nice only problem was price was over the top."
• "Had an excellent fillet steak."
• "Just had a delicious meal here tonight(bbq chicken and ribs). Service was fantastic."
• "The steaks are sublime, perfectly cooked and the sides are of equal quality."
• "The food quality is really good amidst a limited selection."
• "They have nice friendly staff and their food was great, they make a fab soya burger."
• "The food was fantastic."