Bellziehill Farm Brewers Fayre Reviews Summary

Customer Service

Pros:

• "The staff were very friendly, phoning us prior to out visit to say that some things weren't on the menu."
• "Friendly staff throughout our visit here right through to a 'thank you' as we left."
• "Staff are excellent, very helpfully and friendly."
• "The staff were very friendly and helpful."
• "Great staff, it's pub grub at a decent price but the staff are great, especially Alyson - what a welcome!"
• "Very friendly and helpful staff. The place is clean and tidy the service is excellent."
• "The staff could not have been more friendly and very helpful."

Cons:

• "Customer service is absolutely awful."
• "Food was cold staff were rude."
• "Only one bar person serving drinks and taking orders at 1730 tonight and till slow to produce receipts causing queue."
• "We decided to try here due to it having the soft play, when we arrived 4 members of staff behind the bar, not one came over to greet us."
• "Bar staff member was very friendly but the rest seemed bored."
• "Second time I dined there I ordered smothered platter, took them 3 attempt to get it right, 2 items were missing and steak was cold."
• "Service dreadful."

Food Quality

Pros:

• "The food was also excellent."
• "When the food arrived it was nice."
• "The food we had was really good too so will definitely make a return trip."
• "Food was top notch and always served hot, portions were just the right size to leave you enough space for a sneaky dessert."
• "Food was lovely staff very friendly."
• "Food and menus are always updated and tasty."
• "The main meal was nice and came quick."

Cons:

• "This was possibly the worst meal I have ever paid for."
• "Was in with my wife and daughter for Mother's Day dinner the food was terrible I had fish and chips and it was swimming in oil."
• "The only way I could explain this food is, MICROWAVED."
• "When food arrived it was dry and very overlooked and chips appeared to be yesterday's."
• "Fish hadn't rested and was dripping with grease onto the chips."
• "The seafood pasta I ended up ordering was unfortunately luke warm."
• "The gravy was so extremely watery, it was difficult to know how a chef could pass it off as gravy and not dirty dish water."

Value for Money

Pros:

• "Really good value for money food with good portion sizes."
• "We timed it perfectly for OUTSTANDING value for money (less than £25 for 2 generously sized very tasty starters, followed by equally impressive main courses AND drinks)."
• "What I would recommend is to bring the kids to the soft play which was only £3.50 each and have a refillable coffee or tea."
• "The food was surprisingly excellent & even better still, we timed it perfectly for OUTSTANDING value for money."
• "We got the two meal deal which was well worth the £8 odd."
• "The prices on the menu were reasonable."
• "Premier inn all you can eat for £9.50 and kids eat free."

Cons:

• "The portions are ridiculous now."
• "£46 for 2 bang average meals and 2 kids meals."
• "Sat next to toilets and next to till...worst seats in the place. £3 for kids play area. Defo not value for money."
• "Poor poor meal was not nice at all... will not be back absolute rip off."
• "Really poor food, overpriced."
• "3 adult meals and 2 children's meals came to more than £60 without drinks."
• "£11.00 for standard fish and chips on the expensive side for portion size and quality."

Facilities & Cleanliness

Pros:

• "The size of the soft play is perfect to be able to see your children."
• "Always clean and staff friendly."
• "Covid friendly, good outdoor kids play area."
• "Clean tidy restaurant, polite staff, would eat there again."
• "Staff were thoroughly cleaning tables between customers which was good to see."
• "This place is spotless clean Claire was amazing very helpful couldn't do enough for us."
• "The restaurant itself is beautifully traditional by design."

Cons:

• "Got in and the toilets were out of order, had to get my own baby seat from a pile."
• "Children's play area needs a good clean."
• "The overall cleanliness of the soft play is shocking compared to Krazy Congo."
• "Terrible service place was picked high with dirty plates and cups."
• "There are only 2 female toilets and the toilet floors were strewn with toilet paper."
• "Went to the soft play and left before ordering food. Place was quite dirty and needing a bit of TLC."
• "The beans had a film over them as they sat under a heat lamp."