Address: Carleton, Carlisle, CA4 0AD, United Kingdom
Phone: +441228532073
Rating: 3.9
based on 170 reviews.
Staff Service
Pros:
"The staff are friendly and welcoming. The menu is varied and is always cooked well and you never have to wait long to be served."
"Very helpful and friendly staff, quick service."
"Amazingly friendly and down to earth staff who appear themselves, patient and 'on the ball' with real customer service."
"The service was attentive, helpful and both friendly as well as polite."
"The young lady that served us was outstanding; polite, friendly, engaging & efficient."
"The staff are very friendly and accommodating, the food is amazing and service and attention to detail make for a great dining experience."
"The staff are really nice and friendly who we had a good conversation with."
Cons:
"Rude and very unhelpful staff, when we finished our mains we had to ask for our desserts."
"Staff seating us and then forgetting to take our orders and taking breakfast orders off at least three other tables before I had to go over and tell a member of staff we had been forgotten about."
"We will definitely NOT be coming here again. Terrible."
"Shambolic and poor service."
"Over friendly staff, that were unable to take the correct order multiple times."
"The waiter left us with the desert menus and didn't return, staff seemed to disappear."
"Staff clumsy and forgetful."
Food Quality
Pros:
"Had a really nice evening meal here followed by an equally delicious breakfast!"
"It was a really good experience with great food and a great atmosphere and we are looking forward to coming back again soon."
"The food available was good, the baked goods and yoghurt were particularly nice."
"Food was fresh, hot, and properly cooked."
"Tasty food!"
"The steak was cooked exactly how I like it, medium rare."
"The food was lovely at a really decent price."
Cons:
"The turkey was not fresh."
"Food looked nothing like the menu."
"The worst Sunday lunch I have ever had! The half roast chicken resembled something out of a can and was more boiled than roasted!"
"Chairs were stained and filthy... Prawn cocktail tasteless, lacking both prawns and sauce."
"The breakfast was terrible the eggs under the heat lamp and hard the hashbrowns over cooked tomatoes not grilled."
"The smothered chicken was slightly dry and could have done with more bbq sauce. The lasagna wasn't that tasty."
"Ribs had no sauce. Burger bun was rock hard."
Value for Money
Pros:
"With the discount package from the Premier Inn it was good value for money."
"Friendly staff, good choice on the menu, and superb coffee."
"Very well priced and appropriate portion size for lunch."
"Really nice and their lunch menu is a bargain at 2 courses for £8.95."
"Had 2 two course meals and two drinks for less than £30.00 which considering my main was a rump steak, I thought was excellent value for money."
"The food was reasonably priced considering the current climate."
"Me and my family really enjoyed the food. The triple cooked chips are amazing and so is the brownie!"
Cons:
"Oh and the prices are waaaaaay over the 'normal' prices we pay in other beefeaters."
"For the money at £50 a head it was way overpriced."
"Downside was the price of Drinks but hey that's a UK trend at the moment."
"The two for £10 cocktails were charged at £14 instead of £10."
"They are overpriced and their food quality has gone down drastically in recent years."
"Poorly microwaved, overpriced food."
"Food was way below average cold and tasteless, For the money at £50 a head it was way overpriced."
Ambiance and Cleanliness
Pros:
"This place is decorated really nicely since becoming Beefeater."
"A friendly service in a non rushed environment."
"A nice location, normally plenty of seating, menu looks attractive with plenty of grill/ bbq type items."
"Great place for the whole family 👍 (except the dog, unfortunately 😣🙈)"
"The new decor and remodelling have made the place seem much roomier."
"Place is lovely and tidy."
"The place was nice and clean and the waitress who served me was very good."
Cons:
"Water was dribbling through the live/on electric ceiling lights in the gents, which staff didn't seem too bothered about when I told them (should this area not have been made out of order & electrics isolated for safety????)"
"The furnishings however, seem either dated or out of place in some parts."
"Place looks like it's still in the 70s."
"Ok so we stayed here for a week for work, firstly the place all day everyday is infested with flies constantly having to shoe them away."
"The place/toilets were untidy."
"I really don't know what the refurb is all about.. the lovely cosy atmosphere disappeared, booths gone, comfy seating gone, hard seats yes.."
"The toilets were unpleasant. The first cubicle I went in was vile."