Chopstix - Hammersmith Reviews Summary

Food Quality

Pros:

• "Food was very tasty and great value, with lots of selections and you can select both noodles and rice and up to 3 different toppings!"
• "Packed full of flavour in my medium box, the noodle mixed with tofu (topping) and fried crispy potato (topping) coupled with plentiful of boiled vegetables was a perfect mix for me."
• "The food was delicious and fantastic value (plus incredibly filling)."
• "Everything was fresh."
• "The food and taste was good."
• "The foods were excellent and tasty."
• "The food temperature is perfect, food taste is superb."

Cons:

• "Horrible experience at this place, ordered a large box and there was hardly any chicken in it so my partner asked if they could put a bit more in it."
• "Quality is very low, barely any taste and noodles doesn't taste like noodles."
• "Paid nearly 10 quid for cold, dry tasteless food and a flat drink."
• "The three portions of noodles that we took was - I can’t really describe it- disgusting is an understatement."
• "They weren't hot or fresh, they were dry and chewy."
• "Absolutely awful, the rice is dry and has no flavour, everything else was so greasy it was practically dripping."
• "Worst noodles I've ever attempted to eat."

Customer Service

Pros:

• "I got amazing service from Aftab and Saffan."
• "Really friendly staff."
• "Exceptional customer services by Karan very positive and smiling person he helped us throughout our food order journey."
• "The staff are all very friendly and always smiling."
• "Lovely atmosphere, friendly staff, great customer service."
• "Amazing Service from the staff, especially Sajawal who was kind enough to let me and my mother sit and eat even though it was so close to their closing time."
• "The service at this branch is always exceptional, filled with happy and helpful staff who go out of their way to make sure every customer has an amazing experience."

Cons:

• "The lady staff with dark hair and glasses was constantly on her phone and didn’t even wipe nor put the lid on my drink properly."
• "The manager I presume (old rude man with a beard) told the person at the register to just give it but was huffing and puffing."
• "Absolutely appalled by the customer service there. The girl was rude and didn't resolve the issue that I the customer had during lunch time."
• "Staff picking their teeth with a toothpick is already unsightly, what more when this same staff comes to serve customers with the same gloves he used when picking his teeth."
• "Sent an email to their complaints department and have received no acknowledgement of this email."
• "The service was terrible, the attendant was choosing to give me more sauce than actually chicken, she was rushing just rushing even tho I was the only customer there."
• "Food cold just like the service. A little smile would not harm anybody."

Value for Money

Pros:

• "Great food, doesn't miss the spot whatsoever and is really filling for the price."
• "Decnt value for money too!"
• "Food very nice and hot. First time I had skinny rice 😋. Worth the price."
• "Everything is reasonably priced too."
• "Good value for money!"
• "Great value for money, friendly staff and tastes fantastic!"
• "Stopped here for food. Got the £6.75 box and couldn't believe how much you got."

Cons:

• "When you claim that you serve authentic Chinese food when you don't even have pork it's offensive and highly discriminative."
• "Priced too high for the quality."
• "I spent £16 on noodles that were tasteless."
• "Ordered a medium portion that was like 7 pounds and the size was extremely small."
• "The large box is a small box at best!! You are really robbing people of their hard earned money and it’s a massive shame!"
• "This place is over priced and disappointing. Portion ratio to price is just wrong."
• "Not worth the £7.50 I paid for the medium box."

Cleanliness and Atmosphere

Pros:

• "Cleaning and clearing were a constant happening."
• "The place is very clean, the staff helpful and the food delicious."
• "The whole area is clean."
• "Cleanliness of the restaurant is good."
• "The atmosphere was quite nice."
• "Lovely and peaceful to eat in - quiet."
• "The atmosphere is modern and relaxing."

Cons:

• "Chopstix have done it again. This evening I made another order through Deliveroo #8151 which should have included 2 Churros with Caramel Dip., Instead, I received Spring Rolls and Chicken Nuggets which I will not eat."
• "No pork in a Chinese restaurant?? Thanks. Now my babygirl isn't getting lunch from there because they wanna change Chinese culture."
• "I was served by an Asian woman SHE WAS NOT WEARING A FACE MASK and she sneezed with the box in her hand."
• "Loud music 🎶 doesnt help with people with hearing difficulties, as it's hard to hear what staff are saying."
• "Dunno if covid has hit this place hard but the food is not nice! Flavourless, waste of 15 pound and staff aren't the most helpful."
• "The “sweet and sour chicken” was very sour like it had lemons in it."
• "This chopstix in Hammersmith is so bad you have rude indian people working there picking nose and serving at the same time."