La Viola Cafe & Bistro Reviews Summary

Food Variety and Quality

Pros:

• "Really large portions and the food tastes good, love how many menu options there are too."
• "The food EXCEEDED ALL EXPECTATIONS...the flavors were very sophisticated."
• "Been waiting to go here for weeks and finally had time for it. We both had the french toast which was the perfect mixture of sweet and savoury."
• "The food is lovely and it's in a great location but honestly the highlight here is the staff."
• "One of the best lunch Bistros in Edinburgh. The food is always spot on, especially they're Scottish breakfast."
• "The food was amazing… a lovely twist to the avocado and egg dish. Omelette was amazing and the strawberry and banana smoothie was the best I’ve ever tasted."
• "The eggs florentine were tasty however due to the long wait the poached eggs were not runny which was disappointing. Hollandaise was okay and the salmon was okay too."
• "The coffee,the cakes, and the pastries were fantastic. We had different types of cakes (Marlenka cake, carrot cake )and as well Italian cannellini."

Cons:

• "My boyfriend didn’t like the Scottish breakfast (shown in photo) but I love both the French Toast and Croque Monsieur!"
• "I didn’t like the egg with salmon."
• "Food is brilliant when they get it right. Had food here a few times and always something missing from order."
• "Not only do you feel like you're in cake Wonderland with many freshly baked cakes standing around on display, the cakes also all taste good."
• "Cannoli was okay, very crunchy but the filling was good. Victoria cake was good though. It was nice and the filling complements the sponge. Marlenka was delicious as well."
• "Have ordered 3 times. Once was a good temp and then its been stone cold twice since. I shouldnt have the use the microwave."
• "Pastries here are not fresh, they live cakes and sweets uncovered overnights and they resell them next day... you can go at anytime after closing and check this by yourself from the front window."
• "I bought a croissant and a pain au chocolat there for take away both tasted stale and were not great! Maybe breakfast is better but these were not at all."

Service and Staff

Pros:

• "The service was quick, polite, friendly, and welcoming."
• "The person who served me was also very helpful, answering all my questions about what they had on offer."
• "Staff were lovely and friendly. Can’t wait to come back!"
• "The staff is so lovely and welcoming that they offered us some free ‘Turkish Baklava’ to taste!"
• "Polite accommodating staff, delicious food, a varied menu catering for all dietary requirement."
• "Adam, the waiter took care of us like we were hos family, he smiled and served the food with such a pleasure that we felt valued."
• "Superb service as well. I requested to try the pistachios cheese cake, and I was kindly given a tiny slice for free."
• "Service was a little slow but there were only 3 chefs for around 30/40 people so I really cannot blame them."

Cons:

• "Quick to seat you but the waiting staff are on the slow side to come and take your order."
• "Genuinely terrible customer service. While the staff were polite enough, everything took an extremely long time and I think me and my friend kept being forgotten about."
• "The staff were friendly. Although some of them did not wear masks when serving at the door."
• "We wouldn't go back but if you are a meat eater you will be fine."
• "Visited twice recently and the food was nice, the cakes were really tasty. However as nice as the staff is, the service is very poor."
• "Not a great experience. Service started well, ordered eggs Benedict and an orange juice but after 35/40min we were asked if we had already ordered- waitress had forgotten to put order in."
• "Ordered on Deliveroo, and still awaiting delivery of food 45 minutes after expected delivery time. Called restaurant 3 times and told it was on the way on all occasions."
• "They were very busy when we went and from what I could see they are not following covid guidelines."