The Kati Roll Company Reviews Summary

Food Quality

Pros:

• "Wow - unbelievable food and lots of variety in options."
• "Absolutely tasty and delicious with the simplest menu I've ever seen."
• "Their rolls (wraps) are as authentic as it gets."
• "Very delicious rolls specially the aalu masala roll."
• "Both of them tasted amazing and had the perfect amount of filling."
• "The kati roll is bursting with flavour, the roti itself has a great taste too."
• "The chicken melts in your mouth."

Cons:

• "The Parathas were heated from frozen ready made packets."
• "The roll I had was in no way a Kolkata kathi roll, the paratha was limp and slightly undercooked."
• "Taste and texture were off and was disappointed after trying the rolls."
• "The flavors were so mild in both the chicken rolls."
• "The paneer kati roll was drier than the sands of the Sahara desert."
• "They were both very dry and bland."
• "The shami kabab had great flavour but the lamb was quite dry."

Service

Pros:

• "It's a nice place with lovely staff."
• "Anna was really great, helpful and sorted everything to get delivered to our office with no issues."
• "Staff was fantastic and everything was made fresh."
• "Service has always been great too- friendly staff."
• "Service is quick and staffs are friendly."
• "Great and quick customer service."
• "Service was really quick, no complaints from me! Wouldn’t have any problems going back."

Cons:

• "Staff seemed little stressed..due to rush n number of orders."
• "Moreover, the lady at the counter serving was extremely rude. Won’t recommend this place at all."
• "Dilip was extremely rude and arrogant."
• "Staff did seem very stressed and that was reflected in their customer service."
• "The person on the phone very rudely hung up on us."
• "One of the staff members on the counter behaved really badly even though I spoke to her in a polite manner."
• "The manager at Katti roll named Dilip decided to have an argument."

Price and Value

Pros:

• "And prices are still low."
• "They are very reasonable priced too."
• "The prices are very affordable which also another great thing about this place."
• "A cup of chai and a roll will set you back around £5, amazing value."
• "It has very good value for money, costing below 10 pounds."
• "Prices also super reasonable!"
• "Would definitely recommend and they are very reasonable priced too."

Cons:

• "However, the prices are way over the top for what you get."
• "Portion size could be a little bigger as the price of one roll is similar to a pret baguette which is probably more filling."
• "The rolls were good but not too good to justify the price."
• "Quite expensive for what it is though. 13/14 £ for 2 rolls and a small beer."
• "Good quality quick Indian food. The servings are quite meager for the price they charge."
• "Disappointing, not really value for money. The meat in the roll was cold."
• "Small portion, overpriced, overrated and misleading reviews for this place... not worth it."

Ambience and Decor

Pros:

• "It’s great they have indoor seating to get away from the busy streets and cold weather."
• "I like that they put effort in creating an 'India' vibe, as if we space travelled to somewhere in India."
• "Loved the graffiti murals/paintings along the walls. Gave it a Street vibe."
• "The interior of the restaurant has a rustic feel and a lot of character."
• "The decor is funky old school Bollywood, informal and relaxed. With the added Bollywood music playing in the background, it's like you're stepping back into the 80s Bombay."
• "The interiors are quite great too, giving you a fell of Bollywood (once upon a time)."
• "The place has a rusty decor with posters from Bollywood movies."

Cons:

• "Only downside is that there is limited seating so its tricky when it gets really busy."
• "The atmosphere here isn't that great."
• "Apart from the food, the atmosphere inside the place is not really my vibe."
• "The venue itself is quite small but it's never crowded which is a good thing so you can always have a seat and table to enjoy your meal."
• "Tables are always dirty!"
• "However, they have thieves occasionally walking into the restaurant and stealing customers’ phones."
• "The venue needs to be cleaned, was a little concerned by the cleanliness."