Address: 7 Bridge St, Winchester, SO23 0HN, United Kingdom
Phone: +441962866122
Rating: 4.7
based on 96 reviews.
Installation
Pros:
"The comprehensive instructions made fitting the kit easy and enjoyable."
"I fitted it quickly and easily."
"Fitting was easy enough and all the cables were exactly the right length."
"It was easy to install and I am really pleased with it."
"Easy installation with comprehensive instructions including photos."
"A few quick measurements and they make the kit to fit. It went on easily in a few hours and fitted exactly."
"It was fairly easy to install the first time."
Cons:
"One of my fears was having to disassemble the front wheel to fix a puncture on the road."
"Getting the sensor through the rear triangle tubing to the cassette also a bit of struggle, but OK in the end."
"Fitting was a little more tricky than the full-sized bike especially as wheel removal on a Brompton is a little more complex."
"The tab washers supplied to fit forks with safety lips did not fit flush with the fork blades, and needed a few minutes attention with a file to allow them to seat properly."
"Drilling holes in the frames was a bit nerve wracking."
"They could not replace the cable there and then, as the internal cable routing needs a special magnet kit (Giant) and time to change it (booked up)."
"The rear sensor near the sprocket is more tricky, mainly due to the cable routing under the bottom bracket."
Performance
Pros:
"It enables me not only to have super solo rides even in hilly areas, but it means I can keep up with my cycling group of pals when we cycle abroad."
"I got more than 20 hilly miles on one charge."
"One touch of a button - and you simply sail up the hill like Mary Poppins!"
"The electronics which gives a smooth uptake/reduction of power, the positioning and clamping mechanism for the bottle is precise and smooth."
"Operation is simplicity itself with one handlebar mounted button and the power ramps up smoothly with no unexpected acceleration."
"It feels very smooth and natural when power is engaged and the handling of the bike is unchanged."
"The electric motor is barely audible, even on full power and has a precision freewheel built in so that there is little or no resistance to overcome when cycling with the power off."
Cons:
"The sensor doesn’t look so secure sitting close to the sprockets."
"However, I can say that aside from the style aspect, my Cytronex bike performs equally as well from a performance point of view and I may actually prefer the dynamics of having a front hub motor as opposed to the a rear hub."
"We had one snag with delivery to sort out."
"The only niggle I've had is with the rear (cassette) sensor being too easy to dislodged (causing motor to stop until adjusted)."
"After 11 rides it failed cycling up a hill, which is dangerous!"
"I did have a problem with one of the battery cells shutting down."
"One issue I’ve noticed is with the power switch, which I find is too easy to switch off instead of changing power levels."
Customer Service
Pros:
"Winchester shop service is excellent - where else would someone reply to you at 2220 confirming that your bike was booked in?"
"Great after-sales service."
"Support and customer service have been fantastic - highly recommended!!!!"
"The shop's amazing mechanics set up the bike geometry and have given excellent after sales service on the Synapse and our other family bikes; always correctly diagnosing any issues and fixing them at a fair price."
"I've had excellent service from Tony who is very thorough and correctly diagnosed the problem."
"The staff at Cytronex Winchester have been extremely friendly and helpful with any queries we have had."
"Jake's faultless customer service, product knowledge and totally human approach was very refreshing."
Cons:
"Poor customer relations. Pity for such a good kit."
"Failing to address customers politely does not constitute good customer service."
"One of their female customer service agents, treated my request in an aggressive way, calling me an 'anxious' customer and later on a 'pIA'."
"The customer service is abysmal."
"People are just horrible, rude and abrasive to deal with post-purchase, would not recommend."
"Unfortunately, an apology wasn't enough, as it had already ruined my day, and of course I lost a lot of time trying to help the company with more professional alternatives of dealing with these situations."
"Unless you live within easy distance of Winchester the warranty is worthless."
Value for Money
Pros:
"Well worth the money and especially the satisfaction that serious bike users do not believe you own an Electric Bike!"
"In short Cytronex is a first rate company with an excellent product that I have no hesitation in strongly recommending."
"Just the best electric bike you will ever own."
"This is really great product and excellent value for money."
"Cytronex exceeded my expectations, being really helpful in discussing the options I wanted and supplying a well engineered and thought out kit to attach to one of my existing bikes."
"All in all a first rate quality British made conversion which comes out on top when compared with rivals, even out doing Brompton’s in house setup, saving upwards of 2kg of weight and several hundred pounds in costs."
"Cost me just over £1000, and if you look at the markets Cytronex have nailed it absolutely over the moon."
Cons:
"Arguably, this is one of the most qualitative motor hubs out there, but it's freaking expensive."
"I should have been deterred from buying their product when I saw that should users lose the instructions, they will sell you a pdf containing those."
"Other competitors, like Geeko, are offering better solutions for half the price."
"Personally I think they had design/production issues, hence the five month wait."
"Long wait for Cyctronex C1 system; 5 months, promised Jan 2017, fitted May 2017."