Lush Spa Edinburgh Reviews Summary

Customer Service

Pros:

• "The staff sorted this and gave me a free gift for my troubles."
• "Kris deserves several promotions and raises! I felt very well taken care of during my whole spa visit."
• "The staff were very friendly and engaging—their product knowledge was impeccable."
• "I can see why some of the reviewers said that this Lush outlet has the friendliest staff!"
• "Absolutely outstanding customer service."
• "Extremely satisfied with the customer service during my last visit to lush Edinburgh, princess street location."
• "The staff were incredibly helpful."

Cons:

• "Unfortunately this store (and Lush Online as well) has become ridiculously expensive."
• "I really have nothing to read out of the standard glossed up reply. I’ll avoid this lush and keep the memories of The one down south."
• "Only one thing. Really hate that I have to use bells for calling the worker🤣 feeell sooooooooooooo wrong."
• "I wish lush in general would leave customers alone to look at things instead of harassing them and following them around the store, it’s not just this store obviously it’s lush protocol but it’s WEIRD, STOP IT."
• "I have to concur with Ximu( ? ) I too walked away with a sense of institutional racism and I also observed Micro aggression and inattentive listening."

Spa & Treatment Experience

Pros:

• "Left floating on a cloud, even sceptical hubby said he’ll be back!"
• "Best massage I’ve ever had."
• "Massage was very enjoyable and will definitely be looking to book another lush spa experience."
• "Had an amazing experience at lush spa having the comforter treatment by Kim."
• "Had a validation facial today and my skin feels amazing."
• "I am currently 17 weeks pregnant. Chris was my therapist and WOW!"
• "I had a particularly amazing experience with Bonnie, she was passionate, knew about the products as well as she connected with me on a personal level."

Cons:

• "The ambient temperature in the room was still only set to 22 and it just didn’t feel warm enough."
• "Had the signature Synaesthesia experience which would have been much more relaxing except that I was cold."
• "I’m accustomed to Thai massage so this felt light by comparison."

Product Quality & Selection

Pros:

• "Looking for natural cosmetics? Look no further! This shop has got you covered with their mostly herbal products."
• "More products and services than the average lush."
• "Products used smelled so good and the music was great too."
• "I get all my cosmetics from Lush, not only because of their impeccable quality and soothing effect on my sensitive skin."
• "Love the recycled wraps for gifts. 'Butterball' is our family favourite for a bath, 'Honey I washed the kids' is the boys must have in the shower."
• "Ethically hand made and little to no packaging."
• "Their products are absolutely fabulous."

Cons:

• "Some stuff (particularly bath bombs) can be a bit expensive for something you only use once."
• "This is a great shop, but it can be expensive."
• "I must say best lush store i go too, i would like to just give a warning to lush tho on a product purchased today a few hours ago called the deep sleep epson salt cube, mine had a decent shard off plastic within it."