Pak Travels Ltd Reviews Summary

Customer Service

Pros:

• "Shahryar Ghouri was super helpful, efficient, polite, courteous and patient in delivering a fantastic service."
• "Kamran gave us brilliant customer service! Catered to our specific needs and regularly updated us of any changes made by the airlines."
• "I spoke to brother Shahryar Ghouri regarding a quote for a flight. He was patient, knowledgeable, he explained all details clearly."
• "Awais Tahir was absolutely great!! Great communication, he went above and beyond to help us."
• "I am so satisfied with the services of Pak Travels and especially the way Mr Awais assist me in booking the ticket."
• "Service was good they are prompt and very polite. Always go to Pak Travel for their brilliant services."
• "I have had an excellent experience with Pak Travels. Very friendly and efficient team at their office."
• "I'm glad to tell that I'm very satisfied with service of pak travels Thanks to Miss Marium who helped me out to get me and my brother an urgent flight to Pakistan."

Cons:

• "Price bit pricey well before school holidays hike, otherwise kept me well informed. Spend so much & still more additional charges."
• "Momina was very helpful, unfortunately the initial dates that were given which were ideal were no longer available and they kept being changed."
• "I've missed the flight and when I tried to get a refund they wouldn't even try to resolve it even with many messages, calls."
• "I had a very bad experience with Pak travel recently, have booked a ticket for Pakistan with an agent named Marium she explained everything briefly and she has very good experience of customer service. Well done Marium, thanks."
• "Not good experience, pia cancel flight did not get full refund from pak travel. They give you misleading information. Pak travel are fraud travel agent."
• "Very bad customer service. Especially from the call centre. Gave wrong flight details, once I made my way to the travel agency that flight was all wrong details."
• "Well i have to say that i m always a little nervous about booking a trip on line but every thing worked out perfect.have wonderful experience and booking staff was so understnding specially mr usman provides very reasonable packages,wont dissapointed.keep it up"
• "Very bad Treval agent I paid them full amount and they book my Tickets and then they cancel them I find out when I call the airline"

Pricing and Affordability

Pros:

• "We would highly recommend all the staff at Pak Travels and we'll be recommending them to all our family and friends for a super quick service with great prices."
• "I've had an alhumdulillah brilliant service from Awais who spent the whole day searching for a cheap option for myself and my mum to travel to Pakistan."
• "Great support and service provided by shahryar and zain s. Company itself is Just bit pricey compare to rest of the local travel agents! 5 stars for the staff."
• "I am the regular customer of Pak Travels, but this time I experience a remarkable services provided by Mr. Kamran Anis. Very kind, co-operative, and specialist for arranging low-cost air tickets."
• "I have been using PAK Travels now for over 10 years. Bobby bai has always dealt with my queries with a personal touch."
• "I called pak travel and I spoke to Mr Awais Tahir and I found good tickets at extremely affordable prices!"
• "This is neither first time nor last I bought tickets from pak travel very reliable very cheap as compare to markets experience staff excellent service especially Mr sohail who help us throughout to find a cheap flight for us good job man keep it up..."
• "I used Pak travels for arranging a trip for my parents from Pakistan and the agent (Sanya) was very helpful in finding me the best rated tickets."

Cons:

• "Price bit pricey well before school holidays hike, otherwise kept me well informed. Spend so much & still more additional charges."
• "Momina was very helpful, unfortunately the initial dates that were given which were ideal were no longer available and they kept being changed, the final ticket selection ended up being more expensive."
• "Been using Pak Travels for many many years now and always consistently reliable and friendly staff who go the extra mile to find the best fares and make the transition as smooth as possible."
• "Great customer service, with great prices. Been booking with them for over 5 years now. I needed to book a ticket and they dealt with everything, even looking for the best price available for my travels."
• "Very bad Treval agent I paid them full amount and they book my Tickets and then they cancel them I find out when I call the airline"
• "Used Pak travel several times now and always get fantastic service. Special mention for Shehryar who is absolutely fantastic! Brilliant customer service from Shehryar who always goes above and beyond his job role! Keep up the great work!"
• "I rang this agent although I live in Herts but they where very nice and helpful although I was not purchasing a ticket I only wanted information but they gave me time with my query which is called a good customer service"
• "1st time I got ticket frm Pak Travel during these circumstances when we scared to travel. They were so professional help full & coprative ,the person who deal me named (Bilal Hussain) so good"