The Longstore Reviews Summary

Category: Restaurant Saint Austell

Address: Charlestown Harbour, Saint Austell, PL25 3NJ, United Kingdom

Phone: +44172668598

Rating: 4.7
based on 215 reviews.

Food Quality

Pros:

  • "Steak was incredibly tasty."
  • "The chips and mac and cheese were also perfect."
  • "Fish was exceptionally fresh, the steak was slightly over for medium rare but nonetheless very nice indeed."
  • "The roast beef melted in my mouth, the potatoes were perfect and the vegetables had a slight crunch."
  • "The food is delicious! Enjoyed every mouthful."
  • "The sticky crunchy beef salad was superb along with the heirloom tomato side and gooseberry lemon mess dessert."
  • "Delicious seafood dishes, great starter options."
  • "The food here was AMAZING."

Cons:

  • "I ordered the linguine which turned out to be quite spicy but this wasn't indicated on the menu."
  • "Unfortunately, my partner and I were quite disappointed with our overall experience at this restaurant."
  • "The sirloin steak (medium) replacement I ordered was however very fatty and just very bland in flavour."
  • "The pork belly ribs were decent though they needed trimming while the lamb rump was best described as 'rosemary with lamb.'"
  • "My wife had the plaice dish but the sauce overpowered the delicate flavour of the fish."
  • "Point blank the worst roast i have had in my life."
  • "Very poor meal. Left monkfish goujons with bone in. Nearly choked on bone splinters."
  • "Poor slow service, food very average looked like it been hanging around in the kitchen too long before being served."

Service Quality

Pros:

  • "Service and food was exceptional."
  • "The staff are fantastic really make you feel welcome every time I go there."
  • "Very nice restaurant, attentive service with a good atmosphere."
  • "Cannot recommend this restaurant experience enough. From the moment we were greeted at the door right though to paying the bill."
  • "Service was impeccable and the food fantastic."
  • "The staff are super friendly and they go above and beyond to help the guests experience improve!"
  • "Excellent service, food was amazing."
  • "Staff friendly and every table was fully booked which said a lot."

Cons:

  • "They had an electrical problem, and the deserts were a long time coming."
  • "Unfortunately tonight they were unable to open the terrace due to bad weather."
  • "Part of the experience of eating out is the service. This is something that the Longstore lacks."
  • "I am not happy with the customer service."
  • "So disappointed that the service was so poor when we had saved money for a special occasion meal."
  • "Nice food but felt like we were rushed. In and out within an hour."
  • "Fab food but very rushed service. We were asked if we wanted dessert whilst I was still chewing the last mouthful of steak."
  • "Great atmosphere and service, however thought that we were pretty rushed into ordering."

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