Address: Riverway Retail Park, New St, Irvine KA12 8AG, United Kingdom
Phone: +441294312060
Rating: 3.5
based on 161 reviews.
Service
Pros:
"5 stars for one particular member of staff who is EXCEPTIONAL."
"No issue with service, staff were helpful."
"I got some totally customisable food, very late at night, when I was really hungry in a long established, clean and well run place with friendly helpful staff."
"Great food, as expected, and effective staff."
"Would highly recommend!"
"Staff are lovely such as moe."
"The staff here are very helpful... Cannot praise them enough the woman that helped us was great."
Cons:
"This place is a nightmare, I've went a few times and there's always a problem."
"Restaurant is plagued with flies."
"Slow, too slow. Waiting on my order for over 55 minutes."
"As usual rubbish service from the kitchen, no structure throughout making it a comedy."
"The crew manager who takes the order at the till was a racist and she has behaved really rude to us."
"Staff were Cheaky And Had A Couldn't Be Bothered Attitude."
"Absolutely disgusting behaviour by a so called manager or supervisor."
Food Quality
Pros:
"Had sausage and egg Mc muffin meal, it was quite good."
"It was enjoyable, but then again, it always is when you're with grandkids."
"Food is hot, fresh & quick."
"The food was fresh and hot."
"Never had complaint with flavour and they are normally very quick."
"Came back almost 10mins later with fresh fries - which were crisp and hot."
"Food was fresh and hot and was ready by the time I got to the window."
Cons:
"The big mac was a big joke and cold and tasteless."
"Got food and it was freezing cold felt sick immediately after eating came home and was sick everywhere."
"Food arrived freezing, obviously made it before driver was even there."
"Ordered a McDelivery, waited over an hour to receive 2 freezing cold burgers, NO CHIPS and no straw for the drink."
"Biggest joke in ayrshire! Worst mcdonalds in ayrshire! Never get order right and food always freezing cold :("
"Order was wrong (paid for double quarter pounder, got a single) mcchicken sandwich was cold and slightly stale as if sitting out for a while."
"On 3 different occasions the chips tasted like they had been dropped on the floor, picked back up and reheated."
Order Accuracy
Pros:
"personally i love maccies and always will, i had a very disturbing and disrespectful experience at taco bell and was very distraught by this event so i left taco bell and headed over to maccies and let me tell you i was not expecting the amazing service i got there, the machines were working perfectly and i ordered table service and my food came in less than 2 minutes!!! nothing was cold whatsoever and nothing in my order was wrong, the chips were also salted perfectly."
"My food was like every other McDonald’s."
"They are normally very quick, probably hence the errors/mistakes."