ORO Reviews Summary

Service

Pros:

• "The service was friendly and efficient, and the food some of the best we have had."
• "Dining with a baby is never easy but the staff at Oro were so welcoming and accommodating!"
• "The staff were great and service top notch."
• "Great service right from arriving. Help to get the pram up the stairs and down the other side."
• "The staff were welcoming, attentive and friendly from the start to finish."
• "The service is very attentive and professional, and there was no more than 15 minutes to wait for food."
• "The staff were attentive without being pushy."

Cons:

• "Was served by a grumpy man. Food took forever to come to table also."
• "Food is bang average, staff are VERY rude, prices are extortionate."
• "The hostile, unfriendly nature of the staff in this restaurant is unrivalled."
• "Spoke to a woman who had an attitude before she even got to our table to ask us what was wrong."
• "I was harangued by the waiting staff."
• "The man who served us seemed to have very little interest in the basics of hospitality."
• "The rudeness and lack of basic hospitality by the older staff was truly off-putting."

Food Quality

Pros:

• "Carbonara number two was so creamy and tasty, pasta is al dente."
• "The food was absolutely exceptional. King Prawns were succulent and the Calamari was tender and delicious."
• "Had the spicy sausage pasta which didnt disappoint."
• "Everyone loved the food, portions were huge and the service was excellent."
• "The food is excellent."
• "Ravioli was good."
• "The quality of the food is incredible and the service is amazing too."

Cons:

• "Food is bang average, staff are VERY rude, prices are extortionate."
• "Tasty but too salty. Salt contents seems to vary every time I order from Oro."
• "Chicken risotto had no taste and was bland."
• "Wow, where to begin… food was raw. Pasta was undercooked. Pizza was cold."
• "Not good at all! Mussels were served with half the serving unopened!"
• "Food - We ordered a pizza and a pasta to share. The pizza had very little cheese on it even though we paid for extra cheese."
• "The new dish arrived which was meant to be 'Penne Pomodoro'. There was nothing *pomodoro* about this - sauce was meant to be red and light instead it was dark brown, bland and flavourless."

Atmosphere & Decor

Pros:

• "As you enter ORO you'll forget the outside world!"
• "Busy and vibrant atmosphere."
• "The decor is lovely and really classy, a gem in Shawlands."
• "Beautiful restaurant lovely atmosphere great sevice..."
• "All is laid out very well to create the perfect balance of safety and yet maintain atmosphere."
• "It’s a lovely and atmospheric restaurant over two levels with plenty of space & a variety of seating."
• "The restaurant layout/design was very modern and contemporary."

Cons:

• "Only complaint is how the chairs are slightly uncomfortable after sitting for a period of time."
• "When we arrived they put us in a booth right beside the staff entrance to cutlery, coffee machine etc so we felt in the way and asked to be moved."
• "Decor a little tacky but don’t let that put you off because this is a wee gem in Shawlands!"
• "This is not a friendly, down to earth Italian. And the quality and atmosphere, although OK, isn't worth the expense of a meal here."
• "Service was awkward, and constantly checking our plates to hurry us along the meal."
• "All the staff that I dealt with were arrogant."
• "The same meals being different each time you come."

Value

Pros:

• "Good value for money and a very extensive menu."
• "The prices are not too bad."
• "The price is reasonable for top quality food."
• "Well priced for what you're getting."
• "Price wise is expensive but it is completely worthy and they are totally entitled to have the prices they have."
• "Absolutely fantastic food, stunning decor, friendly staff and well priced for what you're getting."
• "One of the best Italian restaurants in Glasgow. Upmarket decor with friendly staff."

Cons:

• "We are now paying £20.95 for a traditional pizza with 4 toppings."
• "But after charging average of £20 per person we all returned home hungry. Portion of the food was for baby stomach not adults."
• "Unlikely to return at these prices, would reconsider if it was about a third cheaper."
• "Astonishingly overpriced given it’s pretty simple and straightforward."
• "Total cost for 1 Pizza, 1 Pasta, 1 small kids pizza + drinks £45. Total rip off considering the portion size and quality."
• "Food was over priced 5 doughnuts for £12!"
• "But Oro have increased their Pizza prices by an eye-watering 13.5% some time this summer."