The Real Food Cafe Reviews Summary

Service

Pros:

• "Very nice staff, great service, thank you so much!"
• "Every customer arriving was greeted immediately and courteously and quickly managed even when the cafe was at full capacity."
• "Friendly staff that came to check on us after serving."
• "The staff are smashing. Lady on the till was really efficient and friendly."
• "The staff were very friendly and helpful."
• "Friendly staff and prompt service."
• "Staff were all friendly and helpful, they also had the log burner on at 9am which was very welcoming."

Cons:

• "Food was EXTREMELY expensive and overpriced for the poor quality that it was."
• "Offer of a Gluten free menu clearly doesn't apply to breakfast. My wife just had to deal with an aggressive server who flat rate refused to be helpful."
• "Unfortunately turned up when a coach load of tourists were inside so had to perch on the table next to the food counter."
• "I was presented with battered instead. I pointed out the error... Clearly an error so customer service not the best."
• "Also they were out of multiple of their main dishes at 6pm which is a fail."
• "Had a surprisingly unpleasant experience due to an incredibly rude employee (gentleman with gray ponytail)."
• "Absolutely disgusting! A woman called Mirlo who said she is the shift leader, instead of smile and warm welcoming, all our family got was a stone cold face and 10 mins of argument."

Food Quality

Pros:

• "The choice of food was great, once we had chosen our dishes we weren't disappointed. Delicious!!!"
• "The fish and chips were some of the best I've ever had."
• "Their signature fish & chips paired with tartare sauce and mango curry sauce were unforgettably delicious."
• "Quality of the food was great."
• "Food was excellent, all cooked to perfection."
• "The food is simply delicious and well priced."
• "Best fish & chips we’ve tried in Scotland! The fish was very lightly fried and was delicious."

Cons:

• "£12-£14 for a fish supper is ridiculous, even though it is a good fish supper."
• "The food was not bad but in comparison to some of the other places I have eaten in the area, it isn't the best."
• "The food is still good (although not exceptional), but the prices are not in line with what is on offer."
• "They lost several stars for selling fish and chips with no tartar sauce. You have to ask for and purchase it separately."
• "Do not recommend. Mushy peas uncooked hard and have added mint sauce and sugar I wouldn’t even give it to my dog."
• "Nice cafe, but the cheese fries were a disappointment. Cheese was not melted and a bit odd."
• "Disappointed with the chips, opened the box to find not nice chunky chips but some of the scrapings. For the price expected better."

Ambiance

Pros:

• "The atmosphere was great! Would defo recommend and visit again next time!"
• "The cafe is very cosy and welcoming with a lovely warm fire, perfect for chilly bright winter days."
• "Really nice environment. Good atmosphere."
• "With the outside seating arrangement you can enjoy the meal with great views around."
• "RFC has a bit of a vibe you'd get in a mountain cabin."
• "Lovely location."
• "Really lovely cafe. Really radiates a community spirit."

Cons:

• "The car park is small and full each time we visited."
• "It was very busy, but they were not keeping track on who was seated where."
• "It's very warm if sat next to the fire so be prepared for that also."
• "Only criticism is that it's quite unedifying to have your food served on a cheap plastic plate."
• "The table is a bit sticky, but I guess it's because of the disinfectant."
• "Decor is a confusion of rustic, ski lodge, and other miscellany."
• "On a main road so good place to take a break. Parking often close to full."

Accessibility and Extras

Pros:

• "They use a completely separate fryer for gluten-free options."
• "I love that it’s dog friendly and offers free Wi-Fi too."
• "Parking available next to restaurant."
• "Seating outside with convenient online ordering."
• "Fully wheelchair accessible Inc. Toilets."
• "Ample parking and option to eat either inside or outside on picnic tables."
• "Dog friendly, with water bowls outside (and dogs allowed inside)."

Cons:

• "Paper plates and plastic pots are lazy and wasteful, and not what people expect at this price point."
• "The options for multiple allergies/intolerances are a bit limited, as is often the case, (soy, dairy and egg) but they are always very helpful with the allergy information and there are a few things that are ok."
• "Extremely disappointing that in 2023 a business is using single use plates for people who sit in the restaurant."
• "The downside is now the cost (just under £25 for 2 standard haddock and chips with 2 coffees) even the tiny sauces tomato and tarter were now 35p each."
• "There was a waiter wondering about seeking compliments from customers. He could have been cleaning the chips off the floor or wiping the tables, neither of which was being done."
• "A burger and chips costs £17. It comes on a paper plate without even a side salad."
• "We went in for lunch on the 2nd of January, and we were seated and given a menu, but only realised that we should order at the till. We went up into the queue to order and while we were waiting in the queue, another couple were seated where we had been seated. Rather than cause a scene or wait for another seat (as we were in the queue to order), we left."