Pizza Hut Reviews Summary

Staff and Service

Pros:

• "The guy who served us was really friendly with my son, patient and kind."
• "Great experience. Friendly staff and calm despite the obviously high number of things they have to deal with!"
• "They all seem to understand our chaps needs and wants and do their best to accommodate us with a cheerful attitude."
• "He even made sure he left with his ice cream which really helped keep our little ones embarrassing moment to a minimum!"
• "The staff were very helpful regarding food allergies / intolerance, taking us through the ingredients for everything available."
• "Friendly staff, clean, fun looking restaurant."
• "Staff helpful polite and good food."

Cons:

• "Bring back waited tables, and perhaps clean them too!"
• "Only downside, we had 3 different waiters/waitresses introduce themselves and say they were going to be 'looking after us' but we never saw any of them again."
• "Service was pretty slow, I think they still assume you will order off the app which most people don't."
• "We have sat for ages waiting for the bill as the waitress has paid zero attention to us."
• "The waitress then hassled me to leave if I wasn't ordering when we had been there 5 mins."
• "The waitress didn't get our food order correct."
• "The waiter was challenged by me saying no one advised me of the substitute his was reply was well no one told me either."

Food Quality

Pros:

• "Good and fresh pizzas, they were delicious."
• "The food was great."
• "We had the buffet and the pizza was delicious and fresh. The pasta was very tasty and the salad bar was excellent."
• "Food is always good though, great pizzas, great salad bar."
• "Nice food especially the Mac n cheese."
• "Excellent service and great pizza, hot, fresh and tasty!"
• "Amazing service delicious food."

Cons:

• "The pizzas were okay (not really), they didn't have much toppings on really it was very dry."
• "The salad bar wasn't restocked during visit and on it's own NOT worth £8."
• "Salad bar was terrible."
• "Pizza is expensive. Service is all but non existent due to having to order everything yourself through a QR code on the table."
• "Pasta was cold."
• "The pizza's were at best mediocre, they lacked taste, flavour and toppings."
• "Honestly the worst pizza I've ever eaten, so chewy and like eating cardboard."

Ambiance and Cleanliness

Pros:

• "A well sanitised restaurant given the current climate."
• "The decor great."
• "Toilets where well maintained and clean."
• "Nice and clean restaurant."
• "My favourite pizza place! Clean and tidy, easy to book online."
• "The place has a great atmosphere and decor as well as unlimited soft drink, decent music and friendly staff."
• "the restaurant was clean and child friendly great place for celebration or general meeting with friends"