Blackfriars Medical Practice Reviews Summary

Appointment Booking

Pros:

• "Filled out the askmygp section at 8 am, a practitioner called me 10 mins later, discussed my symptoms, she asked what time would suit me to come in. 10am was seen at exactly that time."
• "Using AskMyGP I've received prompt callbacks from lovely staff."
• "Always managed to get appointment via AskMy GP and at times much earlier than I expected."
• "Their online service to request a doctor, dealt with by daily slots (get online ASAP 8:30am) is great and you get some form of contact that day."
• "Most of the time I have booked an appointment before I went to the Practise and never have any problems."

Cons:

• "After finally getting registered, booking an appointment was almost impossible, the 'Ask My GP' service doesn't work due to the practice not updating my details."
• "Appointments can only be booked online - regardless if you have the access to your PC, internet or email to create an account!"
• "I been trying to get hold for an appointment for the last 3 days and called a few times but they keep telling me the same thing (book on ask my GP)."
• "Impossible to get a hold of reception and the online booking system does not work."
• "Been trying to book an appointment with my GP for the last 2 weeks, the new system is a mess, who can even commit to a GP appointment on the day?!?"
• "Absolutely abhorrent. I am switching GPs. No point enlisting here as you will *never* get an appointment unless you call at 8am and even then it is almost impossible."
• "It is genuinely completely impossible to get an appointment here."

Staff Interaction

Pros:

• "The doctors, nurses and secretaries are very friendly, helpful and doing the best they can."
• "The whole team are fantastic. I have a long-term condition and am in regular contact. I cannot fault the service or the friendliness and professionalism of all from the reception, nurses and doctors."
• "I cannot thank the practice enough for their prompt and friendly service. The reception staff are always helpful and its service with a smile."
• "Very helpful staff. Understanding and efficient."
• "Thank you guys for your hard work and professionalism."
• "Reception are always happy to help if they can all staff go the extra mile."
• "Special thanks to Dr K Yip and nurse I Hollingworth for listening to and dealing with my concerns today so professionally and swiftly."

Cons:

• "The practice is clearly going to the dogs. Every interaction with them lays bare their incompetence and lack of effective management."
• "The most rude receptionist staff ever - I'm struggling with mental health to which she replies oh and clicked and her tongue..."
• "It is unbelievable how the receptionists treat people asking for help here."
• "Dealing with the reception staff is incredibly distressing, as they're incredibly rude, unhelpful, and lack any form of empathy."
• "Just an absolutely embarrassing reception team."
• "They should go to jail. They are refusing to answer the phone even when you tell them that you are in pain."
• "This place doesn’t even deserve one star. They are so unpleasant and not willing to help you whatsoever. They make it really difficult to get an appointment and the care you need."

Prescription Management

Pros:

• "Collected my prescription at lunch time was all very easy."
• "Emma was lovely and very professional."