Salt Café - Morningside Reviews Summary

Atmosphere & Decor

Pros:

• "We were greeted by gorgeous decor, the smell of tantalizing food, and the friendliest and most sincere smile from our charming waitress."
• "They’ve got a lovely cosy atmosphere with New York style booths."
• "Really great atmosphere inside, lots of seating areas and little nooks."
• "Beautiful interiors and incredibly warm & friendly staff."
• "The cafe has such a nice atmosphere and it's my to-go to list once the world opens again."
• "Really great decor with a lots of exposed wood & light bulbs."
• "It's a lovely looking place, too, with stripped back floors, unobtrusive but slightly quirky decorations."

Cons:

• "But i find the place a bit cramped seating wise and very noisy, not a peaceful place to eat."
• "The atmosphere is poorly managed."
• "Only negative would be the tables were very close to each other so could hear other customers conversations quite vividly."
• "Just be sure to book a Reservation bc when I tell you they seated in the most extreme corner with one foot outside the door, it's not an exaggeration."
• "Small kitchen and was very busy. So we did have to wait a while for food, but that can't really be helped."

Service

Pros:

• "We were promptly seated, everything explained to us perfectly."
• "The staff were very welcoming and on the ball."
• "Staff were super friendly and helpful."
• "Thank you to the waiting staff for attentive and personal service with lots of smiles!"
• "The service was welcoming and attentive (without being instructive)."
• "Service was so friendly and they were very quick with everything."
• "The staff are also so friendly and the atmosphere is so welcoming."

Cons:

• "They left us waiting for quite a while before the manager comes through disgruntled and just snaps at me 'we don't accept cash!'"
• "We then waited 50+(!) minutes for our food order... most definitely not worth this wait."
• "I was immediately told by the waitress that they do not accept cash and that she would have to speak to the manager to find a 'solution' like I was causing a problem."
• "Very slow service from staff and food took too long to come out."
• "The waitresses didn’t acknowledge us when we walked in (they looked at us and carried on chatting) and they were very slow at taking our orders."
• "Took ages for the bill to come, staff seem over stretched."
• "We were told (rather frantically & bluntly) that the kitchen was about to close so we had to order absolutely immediately."

Food Quality

Pros:

• "The food was well cooked and very enjoyable."
• "Everything was unreal and homemade from the sausages, the beans (yes, not tinned beans - homemade!), the black pudding, the bread, you name it."
• "Stunning food from local producers."
• "The food is lovely - simple, fresh flavours dominate."
• "The food itself left us completely in awe so we stayed longer and ordered another round just to get to experience more of it."
• "The food is absolutely divine. The kind of divine that makes you come back and order the same things again and again because everything is indeed pure perfection."
• "The food is delicious and made with the best quality ingredients."

Cons:

• "Although the food was presented well, it was by no means outstanding and most definitely not worth this wait."
• "Food has been too salty recently."
• "Food is ok but typically bland."
• "Food was nice, portions not filling."
• "The bacon was chewy and covered with 'cheap bacon white stuff' which was a tad off-putting."
• "The eggs bennedict was enjoyable but once again not enough salmon."
• "The food was amazing but the service really let it down."

Owner & Staff Interaction

Pros:

• "The owner, Liv, is the most contagiously happy person I’ve ever met and she always makes time to come and say hi to my dogs and give them special treats."
• "Liv is always great with her customers and when she gets a chance to chat she makes sure to do so!"
• "Liv makes all the Home baking, and not only also has a toddler, but holds down a lecturer position too."
• "Liv and her staff were extremely friendly and attentive."
• "Liv, the owner, makes everything she can, meaning there is always variety and change in the food on offer."
• "Liv made me feel so welcome, nothing was too much trouble, even though they were rushed off their feet on opening weekend."
• "Liv is always super cheery and a delight to visit - she makes a fab flat white too."

Cons:

• "Extremely disappointed with the very poor customer care received from Salt Café."
• "This is appalling - its not about the money, its about flexibility, empathy and treating your customer with respect."
• "It’s unprofessional to discuss past visitors in a nasty way in front of the whole cafe."
• "Empathy is clearly not a quality that you possess and my experience of your establishment does not chime with your claim of providing 'exceptional customer service' nor 'treating all of your customers with the utmost respect'."
• "The owner's attitude is distressing to say the least."