Smugglers Cott Restaurant Reviews Summary

Food Quality

Pros:

• "The food was amazing. I had the grill and everything on it was cooked to perfection."
• "Food was brilliant, went for fresh fish options across both courses with mussels, seafood medley, bream and plaice all great."
• "Food is always amazing - I personally really love the steak."
• "Really lovely meals, excellent service and value for money."
• "Food was amazing from starters through to dessert."
• "They serve fantastic food with steaks and local seafood as well as their well known carvery."
• "The food was very nice and priced similar to other local restaurants in Looe."

Cons:

• "The food was less than average."
• "The steak was nice not the best but good portion size."
• "Great seafood starters, shame about the mains of burger and most of the pork being overcooked!"
• "The food is not bad but too simple and old at times."
• "The little salad next to the scallops was wilted and with no real meaning."
• "The mussels were a small portion with a small amount of thin white wine sauce."
• "The roasted tomatoes next to it were cold."

Atmosphere & Decor

Pros:

• "Lovely atmosphere with just the right level of music in the background so we could here ourselves talk."
• "The atmosphere is amazing made to look old fashioned and pirate like."
• "Tucked away in a side street is this excellent restaurant complete with creaking uneven floors low ceilings and a great atmosphere."
• "The place itself is nice, cozy and full of history."
• "Fantastic place, lovely atmosphere and the staff were excellent."
• "It's such a lovely restaurant as well, such character and atmosphere."
• "Has a great atmosphere, I love the low light in here."

Cons:

• "You definitely need to book and if there are only 2 of you ask to avoid the little table behind the door."
• "Dining experienced ruined by being seated at the worst table in the restaurant."
• "however the meal was made a bit worse for us as we were sat under busy and loud stairs near the bar, where I could see straight into their storage room, so ruined a bit of the ambiance."
• "Felt a little cramped as we sat in a corner booth, but not uncomfortable."
• "Very difficult to get a booking here especially over the phone which appears to be rarely answered because they are sooooo busy."
• "A little old fashioned decor which I felt didnt make it romantic like I think the aim was but just tired."
• "I ended up eating my birthday meal on my own."

Service

Pros:

• "The service was excellent."
• "Service was good with friendly, polite and helpful staff upon entry."
• "Our waiter Rob was very friendly, attentive and sweet."
• "Service was excellent too - quick and attentive."
• "The staff were attentive and friendly."
• "Fabulous service, seriously well prepared for customers under the COVID-19 situation."
• "Fabulous service from all the staff, welcomed us with open arms."

Cons:

• "This place has good reviews but delt appalling by the acting manager (the bar manager) when we had to complain about one of our group members meal."
• "I did speak with someone from the restaurant who went straight into denial and did not even wish my partner well"
• "Service is very slow. Quite a few staff standing around inattentive."
• "Not wanting to have further poor service of further spoiling my son's birthday we decided to go."
• "Terrible experience, unfriendly, unhelpful staff."
• "The customer service is absolutely appalling."
• "Discriminatory and rude staff, will not be returning."

Value for Money

Pros:

• "Some say its abit pricey, but I thought you get alot of food for your money."
• "It isn't a cheap place but it's definitely value for money and somewhere for a really nice meal"
• "The food is good, the staff are happy, friendly and helpful throughout."
• "Amazing food, lots of choice at good prices."
• "Some reviews saying this restaurant is expensive, what people need to understand is this is not a chain pub/restaurant, it serves quality fresh well cook and presented food."
• "Fabulous restaurant, a place of great character and atmosphere."

Cons:

• "Booking fee!!!!"
• "Just be aware that you have to park out of town and walk in, it takes about 10 minutes. Plus, parking is expensive. Over £6 for an hour and a half was a bit steep."
• "Very good food decent portions abit pricey but well cooked and presented."
• "I booked weeks in advance for a special celebration, and was informed we would be placed on table ONE in the restaurant which was the best table and perfect for our occasion, on arrival we were shown to a table where we had to squeeze/climb to get into our seats wedged between two other tables of people."
• "Great seafood starters, shame about the mains of burger and most of the pork being overcooked!"
• "Some fried chunky chips that were too brown and soaked in oil."
• "I expect a Cornish fish restaurant that is less than 75yds from a fish market to be able to provide fresh fish from the sea rather than a Turkish farmed product especially with a £22 price tag."