Burger King Reviews Summary

Service Quality

Pros:

• "Service with a smile."
• "Friendly, efficient staff providing counter & drive-through service in quite a small establishment."
• "Manager sincerely apologised."
• "when i went to this burgerking, the service was very fast and the workers were very nice."
• "The staff was friendly and efficient, making sure my order was just right."
• "Even though it was busy everyone seemed to be served quickly and food was hot as delicious as usual."
• "Hi Very good service, good menu's to choose from, plus I found the prices very reasonable."

Cons:

• "Food arrived cold. Drinks arrived warm."
• "Absolutely avoid this Burger King, poor service & dodgy food."
• "The staff care more about fulfilling their delivery orders rather than those instore."
• "Extremely rude female drive-thru order taker."
• "service slow ended up with a cold burger didn't say anything at the time but should of just wanted to leave."
• "EVERYTIME THEY GIVE WRONG OR MISSED ITEMS."
• "Staff are useless. The manager can’t manage anyone there."

Food Quality

Pros:

• "Decent burgers. Nice fries."
• "Food tasted good though (when we got it all)."
• "Usual quality of food I expect from BK."
• "Excellent food for meat lovers with the amazing whopper."
• "The Whopper remains a standout with its flame-grilled patty, fresh lettuce, ripe tomatoes, pickles, onions, and mayo."
• "Food is good, always tasty."
• "The food was hot and tasty."

Cons:

• "The food came so dry, they only give me like one drop of ketchup."
• "The burgers were so thin and looked as if they'd been prepared in advance and kept warm."
• "I bought a double bacon cheese burger which was disgusting and overpriced."
• "The Whopper was supposed to have no onion or mayo. But had mayo in it & fresh tomato was missing."
• "Haloumi burger was so thin you could barely see it and my chicken burger was burnt and dry."
• "The most horrible burger I have ever had, looks nothing like on the menu and missing all the so called sauce and garnish it should have had."
• "Order completely wrong. Gave me 1 patty in my double whopper meal."

Cleanliness & Maintenance

Pros:

• "The restaurant was clean and well-maintained."
• "The place was reasonably tidy."
• "Cleanliness is a top priority at this Burger King location."
• "The interior is modern, well-lit, and features comfortable seating arrangements."
• "The restaurant's ambiance was inviting and well-kept, offering a pleasant dining experience."
• "Clean and tidy store 🏬 & fresh looking."
• "The dining area, restrooms and the landscapes are immaculate."

Cons:

• "Drinks tables left dirty with drink on the floor which was all sticky."
• "Establishment was unclean, toilets were terrible."
• "None of the tables were clean food everywhere. Toilets were dirty."
• "This is the filthiest Burger King I have been to, rubbish on the floor and tables take an age to get cleaned."
• "The restaurant had one customer when we entered yet it was disgusting and dirty."
• "When I get here all tables were dirty."
• "Wokingham bk has had a refurb however floor is a death trap so slippery when it's wet and the toilets are absolutely disgusting."

Operational Issues

Pros:

• "Called in for lunch with my family. It was busy but we managed to get a table."
• "It was quiet, so service was very fast which was good."
• "No issues at all with this branch. Arrived on a Sunday at the drive through and no other car in front. Food was ready in about 5 mins and we drove off."
• "Usually fast service here."
• "Fast service, polite staff."
• "Food appeared to be perfectly cooked when we arrived home."
• "Always a parking space, even though parking is limited, and in a nice quiet location."

Cons:

• "App failed with my 'offer' code, which was rectified in store, but lost my purchase points."
• "Received a £60 parking fine today for parking there for over one hour. None of us noticed any warnings signs of parking restrictions. Absolutely outrageous."
• "After finishing my order she then said they didn't have 3 of the burgers, all plastered on numerous posters inside and out, which is an operational mistake."
• "Went for drive through, no one took the order at the mic / speaker area."
• "Drive thru is tight for larger vehicles, a transit flatbed had to reverse out as it was unable to get round."
• "Also drinks from children's meals were missing, but only noticed on getting home."
• "Waited at the drive through for 10 mins and no one answering."