"The staff are great, always up for helping or for a chat."
"completely nice staff, well organized"
"Staff is always friendly and available."
"The staff is friendly and helpful and the gym is always clean, which provides for a great welcoming atmosphere."
"Good friendly atmosphere. Knowledgeable and approachable staff are always happy to help."
"Very friendly and efficient staff members, always ready to help if needed."
"Very knowledgeable, friendly and helpful staff always there to help you if needed."
Cons:
"The customer service is terrible. In the confirmation email you get when you sign up there is NO mention of the 4 days of notice needed to cancel the membership."
"I had the unfortunate pleasure of encountering an aggressive, foul mouthed individual, who directed their aggression, swearing and homophobic slurs towards me while I was attending this gym."
"One of the PT's was rude to me as I was using the machine him and client wanted to use."
"Some trainers should learn the basic about good manners, avoid disparaging looks, rudeness."
"The staff were nice enough to hear me out but the customer service folk online have still not gotten back, more than twice, about my pleas to a point i feel belatedly ignored."
"Could not be more disappointed in the customer service from this place."
"Awkward seeing some male instructors giving free advice and personal assistance to young girls, while a disabled guy struggled like hell right next to them continuously."
Cleanliness and Equipment
Pros:
"Free classes, strong free WiFi and very clean and tidy."
"The gym and changing area are kept very clean."
"Clean gym with a big variety of machines."
"The gym is always clean, which provides for a great welcoming atmosphere."
"It's clean, lots of kit including sand bags, bosu balls, balance discs, soft boxes, ropes, etc."
"The gym itself has a good range of machines/space to workout and is always very clean and kept to a high standard!"
"The gym is always clean and well-maintained, making my workouts a pleasure."
Cons:
"Material not that much, they have equipment from matrix."
"Plenty of equipment but very messy. A lot of very old looking, wobbly equipment."
"Since covid restrictions have lifted they've gotten rid of almost all the equipment cleaning stations so, naturally, no one wipes anything down."
"A lot of the weight machines have damaged leather meaning if you're using them in a t-shirt, it completely scrapes off the skin from your elbows!"
"Ceanliness of the gym is poor though."
"A basic gym with old treadmills."
"Just some plumbing issues made showers and even changing rooms unavailable for almost a week."
Accessibility and Location
Pros:
"They offer daily passes which is great thank God."
"A good sized gym in a fantastic location in the city centre."
"Great location, the gym is well equipped, clean and super welcoming."
"Perfect location right in the city center, open 24/7."
"Gym itself is well equipped, clean and great located in city centre."
"This is one of the best modern Gyms in Edinburgh"
"Location is also amazing!"
Cons:
"This gym feels like a hospital."
"The only way in is through a buzzer/intercom system. I buzzed, no one responded."
"It is underground by a few levels, and you get in and out via a code system, and you have to go through a pod which closes around you."
"be aware that if you are on a 'LIVE IT' membership, you can't access this gym after 8pm."
"It says there should be someone on Mon-Fri from 8:00 to 22:00 but there was nobody and had to leave."
"I got to the gym this evening at 8pm and my pin doesn't work."
"there’s a lot or creepy guys in there and no staff to report this too, even the cleaners are a bit creepy, and if it’s a male cleaner they won’t leave the ladies changing room even when you trying to change or have a shower, very uncomfortable"
Value and Experience
Pros:
"The main reason why I would recommend this gym to a friend it's mainly because of the price: it's just the cheapest."
"I have never found something as clean, as cheap and as professional as the Gym"
"Great atmosphere unrivalled by other gyms."
"I highly recommend this gym to anyone who wants to achieve their fitness goals in a clean, modern, and supportive environment."
"Plenty cardio machines, equipment and free weights area available."
"Showers and locker rooms are well maintained."
"This gym is full with brilliant PTs that are very personable."
Cons:
"NEED TOWEL - make sure to get one as they don’t have towel services."
"I give them one star because they can't give less, I haven't been able to shower for a year because nobody solves the problem with the showers."
"If the place gets too busy it might be hard to get an equipment as there is not a lot of equipments."
"Gym can be really overcrowded."
"I was profoundly disappointed. When I got wrongly charged a month of membership after I cancelled my direct debit, I contacted them so as to get it refunded."
"Not really covid aware enough for me."
"Could use heavier dumbbells, you won't find any over 40kg."