Villa Bianca Reviews Summary

Service

Pros:

• "Service was nothing short of perfect with happy, attentive staff."
• "The service was prompt, attentive and friendly."
• "Staff were attentive and helpful."
• "The staff were wonderful, so hospitable and such personable service!"
• "The staff is very polite and attentive as well as knowledgeable and respectful."
• "The staff were absolutely amazing and very attentive but not overbearing at all."
• "Every member of staff was so kind, attentive and friendly."

Cons:

• "The only downside was the tiramisù."
• "Arguably the biggest frustration came from the member of staff who simply looked at me when I complained about it instead of calling the manager to deal with my concerns."
• "We found our waiter (seemingly one of the managers) to be rather unfriendly and unwelcoming."
• "Service was really poor."
• "The staff was nice, but it took forever to get our food or even the wine list."
• "Six different waitresses which made the experience messy."
• "The waiters seemed rushed, bored and underwhelming."

Food Quality

Pros:

• "Delicious food."
• "The veal was wonderful.. as were the pastas.. and the best deserts ever."
• "We had the special beef ribs which were 10/10."
• "The food was amazing and the service was impeccable."
• "Halibut dish was very tasteful, the fish was very tender and delicious."
• "If you like Italian food you'll love the food, pasta is excellent."
• "The food is superb, amazing flavour profiles that compliment each other perfectly."

Cons:

• "Some complaints around portions being too small, in particular the ravioli."
• "Decent food. But missing some classic Italian dishes."
• "Visited for a meal. Felt it was cramped and one of the waiters was rude."
• "The whole dining experience was totally horrible and the manager's awful and inexcusable behaviour only exacerbated it."
• "Quite cramped for a group. Bit too busy to be cozy or quiet."
• "Portions tiny but tasteful."
• "Food was okay but nothing spectacular."

Ambience

Pros:

• "Extremely good atmosphere, friendly people."
• "Very pleasant classy restaurant with very good quality authentic Italian food."
• "The ambience was very pleasant."
• "Nice atmosphere."
• "Little gem in Hampstead. We looked for a special restaurant to celebrate our anniversary and found the right spot."
• "The venue has a lovely atmosphere and being tucked away in a quiet side road in Hampstead Village means it’s a quiet and peaceful setting."
• "Attentive and efficient service in a lovely and quiet atmosphere."

Cons:

• "Great location but a disappointing and dull experience."
• "Overall lovely experience although not cheap."
• "The restaurant is pretty nice with lots to choose from the menu and it would be a real bummer if you don't try their pasta."
• "However, one of the party went off menu for the veal version and received what resembled a dried up parchment in breadcrumbs."
• "The manager just stands around taking space."
• "Cold food, bland, tasteless food belies what is probably a good kitchen."
• "The phone for the restaurant was almost constantly ringing and does interrupt the atmosphere and ambience."

Value

Pros:

• "Absolutely fantastic meal, old style and lovely service, superb food and really not expensive."
• "I invited a group of overseas visitors to my business in Hampstead for lunch at Villa Bianca... great service and so reasonably priced."
• "Also prices are very reasonable for such a nice restaurant."
• "Superb food and really not expensive."
• "Good prices for London and good portion size."
• "Prices are great for what you are receiving."
• "It was so reasonably priced."

Cons:

• "Without wine it came to £536 for 9 of us."
• "The manager had the nerve to charge us the higher prices from the Menu, not the lower ones displayed outside."
• "More on the expensive side for what it is, but don’t mind that as it is on par with similar restaurants in the area."
• "Quite expensive menu... sorry to say, but we wish that we had stayed in soho instead that night."
• "The price was quite high, at £12."
• "The bill came to £250!! I was shocked. It is a local restaurant charging exorbitant prices."
• "Price: way overpriced."

Management

Pros:

• "Thank you to all the staff for making my son’s First Holy Communion celebration so lovely."
• "We had our evening meal here after we got married, absolutely fantastic in fact flawless!"
• "An amazing night from start to finish."
• "Emilio and his team created a beautiful setting, fabulous atmosphere, and wonderful food for my mother's 80th birthday."
• "The manager proceeded to agree to refunds in in front of the police but this has yet to happen???"
• "The atmosphere convivial and the overall experience very enjoyable and relaxing."
• "Beautiful restaurant, cosy location. Great service. Nothing is too much for the staff."

Cons:

• "However customer service is extremely poor. We were very well served by a waiter who unfortunately left at around 9pm."
• "The whole dining experience was totally horrible and the manager's awful and inexcusable behaviour only exacerbated it."
• "The manager also grabbed one of our guests and pinned him up against the wall."
• "Appalling discriminatory - would not allow a medical detection dog, part of assistance dogs uk - claimed “they don’t do dogs” and don’t allow blind people in” the most vile discrimination I have seen, especially in London! Hampstead."
• "The manager just stands around taking space."
• "Dishonest manager and staff! Absolutely terrible experience! Not recommended! Incompetent and unwilling chef."
• "Horrendous experience after arriving st 8.30pm and telling them we had to leave at 9.45 they took the order and the by 9.30 the mains still had not arrived the manager was rude and threatening using profanities and expletives."