Arnold Clark Aberdeen Click & Collect Reviews Summary

Customer Service

Pros:

• "Had an appointment with Dexter to sell my Mercedes. I must thank Dexter for the friendly and professional attitude during the process and through to sale of car."
• "Harrison was quick and efficient at resolving them and was fantastic at explaining the process."
• "Dexter was both helpful and polite and he made the whole process easy, explaining everything step by step."
• "Excellent service from our product genius Ryan Docherty, he was brilliant and dealt with us professionally and was very knowledgeable."
• "The customer service at this office second to none!!"
• "Great customer service, huge thank you to Ryan for having my new car ready for me arriving and the service was brilliant from start to finish."
• "Everything clearly explained and questions answered enthusiastically and thoroughly."

Cons:

• "unfortunately at our original appointment a colleague gave us wrong information and sent us away, we then did research ourselves to discover that his info was incorrect."
• "Hard to get hold of team by phone sometimes."
• "The Liverpool branch, where the car came from originally, was hopeless, terrible communication and unorganised."
• "If this is customer service that they think is acceptable then I personally would question why on earth you would use this service as there seems to be absolutely no accountability once they have taken your money."
• "Thief's and liars. They will cover up faults and try to sell you broken cars and gaslight you into thinking they can't do anything about it."
• "Meanwhile 6 months later you are without a car the entire summer and they can't be bothered to offer a rental for the inconvenience."
• "Absolute disaster. I have bought a golf from the Stirling branch and had it shipped to Aberdeen which was all a very pleasant experience. I travelled down from Orkney to pick up the car only find out that the car was locked stuck in a storage yard and nobody had access to it that day."

Click & Collect Experience

Pros:

• "We picked up 2 cars from Arnold Clark Click & Collect. The cars were in excellent condition."
• "The car was sat waiting for me, was spotless inside and out, and the car was warm and windows clear."
• "Car was clean and ready for me at the booked in time."
• "Swift and effortless process at Arnold Clark click and collect."
• "The click and collect process was very quick, easy and safe."
• "The most pleasurable car buying experience I have ever encountered - absolutely the way forward."
• "Straightforward click and collect from Dexter Durrand."

Cons:

• "Went to collect my car last week that had been sent up from York and unfortunately there was some damage to the car."
• "Although I wish the car had come with car mats instead of us purchasing one ourselves, and also wish we had a bag containing car cleaning products from Arnold clark, for some reason this particular one did not come with it."
• "But the setup is clearly to try and knock down your trade in value agreed with the salesman and pressurise the customer into accepting a more expensive deal."

Staff Performance

Pros:

• "Highly recommend."
• "Would definitely recommend them and I would happily go back if I needed them in the future!"
• "Recommend AC 100% 10/10 :)"
• "Mark Macleod was super friendly, professional and very helpful."
• "Josh was great at helping us this morning, really appreciated how smooth the process was."
• "Tyler was really quick and helpful sorting out my click and collect."
• "Very polite gentleman dealt with handing my new car over. Very quick service too."

Cons:

• "My coworker bought his fancy new car back in March/April and less than 2 weeks later the engine started making questionable sounds..."