Frankie and Benny's Reviews Summary

Food Quality

Pros:

• "Food was superbly tasty but let down by it being only really luke-warm."
• "Never had breakfast at F & Bs. Good choices and reasonable prices for what you get."
• "The bacon pancakes were perfect. Pancakes were so fluffy and bacon crispy."
• "Had the beef burger and it was not worth 13 pounds. McDonald's 1 pound burger is better."
• "Food and service were both top notch as was our server, Andreia."
• "The food was delicious. I come back here in a minute."
• "Had a beautiful breakfast here this morning, scalding hot and came so quickly."
• "Food served quickly and with a smile."

Cons:

• "Small portion sizes for the price and sides are extra, but that's airport food for you."
• "Frankie and Benny's Glasgow Airport charging £5.60 for a 300ml bottle of Budweiser beer feels excessive."
• "Quickly seated. Food speed was slow - see below. The garlic to just to hard and Mac ball basic and small for nearly £8."
• "I ordered a pepperoni pizza for the first time and it was absolutely delicious it tasted exactly just like a proper pizza from Italy I loved it and would eat it again"
• "Unfortunately powdered eggs, which is frustrating….but in all honesty the energy, courtesy and all around Amazing customer services from Andrea made breakfast a joy"
• "Very limited menu selection, most dishes unavailable due to shortages. 20+ minute wait to get seated but food delivered in 15 minutes."
• "£12.20 for ultimate Mac and Cheese??? It had at best 10 forks worth.. service was shocking... I was in with my husband and daughter..we had Mac and Cheese 3 times, a fanta, vodka and coke and a baileys..£52.80 .. completely shocking and so not worth it... won't be doing it again.."
• "Worst food I’ve ever had. Mushroom bruschetta looks like someone threw up on the plate and tasted as such. Lasagne was riddled with black pepper and microwaved. Surprised this place still exists."

Service Quality

Pros:

• "Service was nice."
• "Excellent personal service and the food was great! Thank you."
• "Service great on par with best from this company."
• "Quick efficient and friendly service. Server Andrea was attentive but not too attentive."
• "The service was spot on, our waitress Susan was very kind, patient and helpful she went above and beyond, would give her more stars for the service if I could!"
• "Andreia was so attentive and made the whole experience 10x better. She checks in and recommends great food, explaining everything clearly."
• "Fantastic service from Matthew and great food from the kitchen!"
• "Staff very accommodating. I was alone and I asked for a specific seat, which I got. They had officially just finished breakfast service but were able to find me the breakfast item I wanted also, good service! Thank you"

Cons:

• "I felt that I had to push the staff to get things done. Only the one older member of staff looked interested in taking orders and service. Could see other customers struggling to get attention."
• "The service was OK but the food rubbish. I have fond memories of Frankie and Benny's but this is not a good example."
• "Waited 10 minutes at the 'to be seated area', at least 9 members of staff all making eye contact but standing around talking."
• "Staff too busy chatting to each other. Service was terrible. Food was cold."
• "Inexperienced staff, wasn't seated was sent to 3 different cash desks by 3 different staff, asked to speak to manager was informed they didnt know where they were"
• "Door greeter was in a daze and didn't seem able to recognise an empty table without assistance so picked the table with wet seats right next to the bar."
• "Unfortunately, the restaurant seems to close a little before the demand for it wanes. Approximately 40 people were turned away during their last 30 minutes of opening."
• "Extremely slow service. The waitresses are chatting and keep people waiting with even just getting them seated for several minutes. Orders are processed slow."