Tony Macaroni Reviews Summary

Food Quality

Pros:

• "The sauteed potatoes were great."
• "The Tony Macaroni burger was amazing."
• "Food is amazing here, we often pop across for lunch during the week with work."
• "Absolutely loved it here, a great atmosphere and the food was superb."
• "The food was great, fairly priced."
• "Food in here is first rate, highly recommended."
• "The food is always incredible! Had the new sticky toffee pudding sundae and I highly recommend."

Cons:

• "The food is hit or miss, seems chicken dishes are cooked very well while everything else is very average."
• "The Carbonara was this time disgusting, it tasted like the packet of chicken noodle soup."
• "Terrible starter, tasteless main and even the deserts were bland."
• "Food was stone cold, I had mussels to start that we’re all closed so unable to eat, 3 of our 5 mains were cold."
• "The main course's were both flavourless and my partner's was watery and looked like slop."
• "Garlic bread was over toasted and felt like eating sandpaper."
• "The food was disgusting."

Service

Pros:

• "One of the best restaurants that myself and family have eaten in service is excellent staff are very smart and very friendly service is excellent would recommend the restaurant to everyone that I know quality at good prices."
• "The service staff were very attentive and nice."
• "Service was excellent, great people."
• "The staff were welcoming, friendly and accommodating from beginning to end."
• "Staff are always friendly and attentive."
• "Great value for money. Fantastic service and very friendly."
• "The service staff were all friendly and helpful without being intrusive."

Cons:

• "When explaining to her she rather rudely wasn't even listening."
• "Service while not bad certainly wasn't exceptional none of the staff stood out as doing any more than there bare minimum in terms of friendliness or the service provided."
• "We sat for ages to order."
• "Our bill was at least prompt, but we were still billed the optional 6.5% service charge- which we refused to pay as we felt the service was just appallingly slow, and food bland."
• "I’m appalled at my last three visits since Christmas the customer service used to be great it is now awful."
• "Full of Untrained staff that didn't know how to provide service properly."
• "Very disappointing, standards have dropped severely!"

Ambiance

Pros:

• "This restaurant is a warm, family friendly place."
• "Good restaurant situated in the retail park. Free parking. Reasonable prices."
• "When you have people in your group who are hyper sensitive to noise venues that are loud or over crowded can be over bearing for them but Toni Macaroni was just right."
• "Lovely restaurant with friendly staff and great tasting food."
• "Very good environment, fast service, nice staff."
• "Nice friendly staff and great atmosphere."
• "The place has a comfy atmosphere."

Cons:

• "Heating system was broken so unable to take our coats off."
• "The front, inside door makes a HORRENDOUS noise when it's opened."
• "Being accompanied by screaming kids made it wee bit less appealing."
• "It was also really cold inside."
• "Sunday kids football team were in and were extremely loud (unsurprisingly) but settled as time went on."
• "Restaurant lacked atmosphere."
• "Dull boring atmosphere also didn’t smell good."