Broadwood Farm Reviews Summary

Service

Pros:

• "The staff are great, very friendly and polite and they are fast to clear up any dishes and cups from the table that are no longer in use."
• "The staff here are very friendly, Katie was very good and explained the rules on the covid being applied."
• "These guys do an amazing job and have looked after us and our kids for 8 years and always been brilliant."
• "Great Service today! Emily who served us was very helpful and adjusted our order to suit and when we finished our food we had our table promptly cleared and cleaned by Leoni."
• "The staff well presented and friendly, especially Leanne who was very helpful and friendly."
• "Staff were amazing, a lot of them helping and really helped all the kids."
• "Staff are very friendly and actually show an interest in the customers."

Cons:

• "The staff were rude and very unhelpful plus all where young and inexperienced."
• "Service was shocking especially on a Sunday evening, menu was very limited already never mind half of it not available."
• "However, there was a couple of things I think could of been better."
• "Staff un equipped."
• "the staff seemed like they didn't really want to be there."
• "Staff looked harassed and not very friendly."
• "Staff were rude and ignored you."

Food Quality

Pros:

• "Can walk in find a seat and have a good meal."
• "Good carvery, you know what to expect. Reasonably priced."
• "I ordered the carvery calzone and it was actually very delicious and the gravy was scolding and chips fresh."
• "Been coming here for a while now and the service is always the best."
• "Food was tasty and service was fast."
• "Absolutely fabby lunch!! We often enjoy the carvery, it's always so delicious."
• "Food was also very good. The carvery I would highly recommend and it wasn’t overly expensive."

Cons:

• "When pointed out the 'tortured' roast potatoes, credit to the staff, fresh 'tortured' one's were brought out."
• "A new turkey had just been brought to the station and we all had some, but when we got back to table we noticed the turkey was quite pink."
• "Our pizza had minimal toppings and the cookie dough dessert was just two shop bought cookies with a bit of arctic roll in the centre."
• "The ham was wafer thin and tasteless, the beef was full of fat and gristle."
• "Advertised stone baked pizzas were dried out like cardboard and flavourless."
• "Food was terrible, had no taste and was barely hot."
• "Veg cold and chips and roast tatties dried up and cold."

Value for Money

Pros:

• "Good quality carvery. Very reasonably priced."
• "The carvery dinner is also excellent value for the price can't fault any of the food I had."
• "Affordable place for the traveller or casual visitor."
• "Lovey carvery meal and drink with friends, just came in as we were passing after christmas shopping, really nice."
• "The Sunday carvery was good value for money."
• "Breakfast is great value for money buffet style all you can eat and a good selection of items to put on your plate."
• "The carvery is of a good standard (the best of this type of establishment) as is the unlimited vegetables and salad. All at a great price."

Cons:

• "Went for breakfast, not been in a while and did notice the prices have been hiked up."
• "Food was OK, roast potatoes hard... three of us spent £30 ... didn't fancy pudding earlier, decided during meal we would have a pudding... went to bar young female server was great I explained we had decided to have pudding can still have deal.. she had to get manager.. English female... she said NO... would have to pay full price."
• "They don't cater well for people with dairy intolerance or who are vegan."
• "The price was appalling, £6.50 for a kids meal and Therefore value being terrible as my son absolutely DEVOURED this meal."
• "Ovecharged for my meal as it wasnt discounted properly."
• "There is a reason the place is like a ghost town at lunchtime."
• "Also £4 for a draught soda is ridiculous."

Ambiance and Cleanliness

Pros:

• "It has a stylish traditional pub feeling to it."
• "What a lovely, family and dog friendly place."
• "Under these circumstances our visit to broadwood farm visit was pleasant and all track and trace was in order, hand sanitizer and social distancing all in order."
• "Staff are friendly and place is clean."
• "The service was fantastic and the staff were so helpful; especially because I'm vegetarian so I was asking a hundred questions about the carvery."
• "Atmosphere is warm and welcoming."
• "A very warm and welcoming atmosphere as soon as you walk in."

Cons:

• "Decorated lovey but should have replaced toilet flush handles during refurb."
• "Some of the tables and chairs need a deep clean and the menus need to be wiped down or replaced as some of them were covered in food."
• "Much more could be done with the kids outside play area, really basic, largely underutilised space."
• "Was here today for a meal, added salt to my meal and at the end I noticed that there was a dead ant in the salt!"
• "The chips were very over done couldn't eat them no salad in wrap just carvery ham very dry."
• "The food was really nice and the place was spick and span and very comfortable."
• "Some of the decor needs to be replaced/feeling a little dated at the back room."