Awa Grill House ( Restaurant ) Reviews Summary

Staff and Service

Pros:

• "Staff are very friendly and accommodated us as we didn't have a booking."
• "Best restaurant in Swansea and the staff is very friendly."
• "Friendly and very efficient service, delicious Middle Eastern food."
• "We were served by incredibly welcoming and friendly staff, especially Tala, who provided excellent customer service."
• "The server was friendly, helpful and attentive."
• "The staff are absolutely brilliant, couldn't be any more polite and welcoming if they tried."
• "Staff was very friendly and welcoming, food arrived rather quickly as well!"

Cons:

• "Got the order wrong. Took ages to give us the correct order. No apology either."
• "Our Saturday evening at AWA Restaurant was overshadowed by the appalling conduct of one of the waiters."
• "Shocking service from start to finish."
• "A young man came to take our glasses, and pulled a face when we asked to order more, just leaving without coming back."
• "Waitress couldn't take order properly. When I was served wrong food, there was no option to complain."
• "Slow service, staff could've been friendlier."
• "POOR Hygiene & TERRIBLE customer service (waiter been rude and unprofessional)."

Food Quality

Pros:

• "Best Sirloin steak with peppercorn sauce. Perfect tenderness. Highly recommend."
• "The food was outstanding, the t-bone steak was just delightful and cooked perfectly."
• "Food was delicious, platter for 6 people was plentiful in all the good stuff."
• "The Half Chicken grill was outstanding. Shareable for 2 people."
• "Everything on the mixed platter was tasty and cooked really well."
• "Superb food. The chicken muhsab was so tender and delicious."
• "Great value for money, tasty burghal, nice cuts of shish, meaty kofte, succulent and juicy chicken pieces and the fresh juice selection!"

Cons:

• "Mixed grill box contained more chips and rice then the meat."
• "Kufta kebab is disgusting, more like minced sausage. Lamb ribs non edible like a rubber."
• "The meat was bland with no spice or any taste."
• "Food was fine. Lamb steaks ordered came as medium which was still red in the middle and some not cooked properly."
• "Ordered couple of shawarma and mixed grill which was priced too high for both quantity and taste."
• "Worse food I’ve had in my life. Everything was so dry."
• "Kebab was dry and hard, must have been reheated and the shawarma was very bland."

Atmosphere and Decor

Pros:

• "Lush food and nice atmosphere overall."
• "A superb restaurant. With unique decor and welcoming atmosphere."
• "Visited Awa last weekend, great atmosphere and clearly a lot of people enjoying the venue."
• "The restaurant had a very homely feel due to the traditional interior."
• "Very comforting environment with music."
• "The atmosphere is also friendly, and the restaurant is kept clean."
• "Great atmosphere."

Cons:

• "The toilets are awful, the gents toilet seat was hanging off last week."
• "Layout is a little tight - our table was knocked quite a bit by people and children trying to get past."
• "Realllyyyy cold in the restaurant."
• "Needs a deep clean, toilet was filthy looked like they haven't been clean months."
• "Flies everywhere and the passage way to toilet is a right put off its minging."
• "On the 'Eat out to help out' evenings the restaurant was overcrowded and no safety rules were adhered to."
• "Service was a bit slow. They need to replace the curled up mat at the door that everybody was tripping over."

Value and Pricing

Pros:

• "Amazingly great value food, lunch time offer is an absolute bargain."
• "Good prices and good portion sizes."
• "The fresh juices are to die for and meat that is prepared is top quality!!"
• "Enjoyed the £7 lunch special today! A wrap, chips and your choice of drink."
• "The wrap represented excellent value for money in a £9 meal and drink deal."
• "The sharer platter for 6 is fantastic and amazing value."
• "Awesome food...Great service...probably the best middle Eastern /Persian food I've had anywhere. No scrimping on quantity either. Fantastic value for money."

Cons:

• "Awa Grill House only takes cash (i.e. not even debit cards)."
• "10% service charge is included in bill by default. Milking customers of their money."
• "Ordered £50 mixed platter. Totally overpriced."
• "Starter of king prawns was very expensive for what appeared four small prawns on a bed of lettuce @ £6.50 so felt a bit put out on that."
• "Burgers turned out to be very cheap (from frozen) burgers but at gourmet prices."
• "CASH only which can be an issue."
• "Their card machine has been 'not working' for the last few years."

Payment and Service Charge

Pros:

• "We paid by card…"

Cons:

• "Awa Grill House only takes cash (i.e. not even debit cards)."
• "10% service charge is included in bill by default. Milking customers of their money."
• "On the door advertises contactless payment etc but then the staff demand cash only or direct you to a cash point outside."
• "CASH only which can be an issue."
• "Their card machine has been 'not working' for the last few years."