Address: 10 Estuary Rd, Newport, NP19 4SP, United Kingdom
Phone: +441633277970
Rating: 4.6
based on 178 reviews.
Customer Service
Pros:
"Excellent service from the clothing department at CMC today."
"What can I say? These folks have helped me out several times. Knowledgeable staff who are friendly and have the time to chat."
"Really first-class personal service from Phil who is now officially my biking guru."
"Phil gave great advice, answered questions, was patient while I tried on various items and was totally non pushy - just 100% helpful."
"Can’t fault all the staff. Really made my boys journey from moped to motorbike a really awesome time."
"Needed some advice on selling a Motorcycle on behalf of my mother in law. I have no experience with Moro bikes and the team where quick and swift to help me."
"The team are all super friendly and knowledgeable."
Cons:
"Traveled all the way here from Southampton, over 80 miles!! Had been on the phone the day prior and was assured the bike I was after was still sat there. Arrived next day and was greeted by nothing but poor customer service and hostility."
"CMC cafe visit over the Christmas stood there for 15 minutes looking menu finally found a menu where no one can see it."
"Felt a little bit patronised at times but it seemed to be something to do with my age rather than gender."
"When you speak to them on the phone about the problem they are condescending and won't even entertain what the customer is saying."
"Very disappointed with their attitude AFTER having bought a brand new bike from them."
"Very poor customer service from the service dept."
"A member of staff tried to push the bike on us and then made us feel unwelcome great shame as the shop is great."
Product Quality
Pros:
"Buying a bike from CMC with a lifetime warranty is absolutely the way to go."
"Bought a 1000cc V - Strom off them back in 2008... Found them to be an honest, reliable bunch of guys."
"The team in Newport CMC have a reputation for buying top quality bikes and it was delivered within 2 days including a new M.O.T and service."
"I have got my beautiful gsxr delivered yesterday from CMC South Wales into my door step in Aberdeen."
"Good range of bikes for sale, well stocked clothing and accessory shop."
"They have to my knowledge one of the largest range of bikes from a 125 XSR to a Suzuki Hayabusa."
"Just bought a very clean Triumph Speed Triple 1050 RS from these guys."
Cons:
"Brought a new mt09 in 2015, 12 months on it developed a vibration at 4-5000 rpm."
"First bike sold to me had contaminated front brake pads so the front brakes didn't work."
"They said I had to change chain and sprockets (at 6000 miles). Vibration still present so I took it back and was told it was coming from the gearbox."
"Second bike had warped front discs but passed mot."
"Initial experience was great but the bike wasn't what I was led to believe."
"Having purchased the bike with no knowledge of the damage left me feeling sick to my stomach."
"I am forced to use you for servicing as my bike came with a lifetime warranty otherwise I would never step foot in your business again if it was my decision."
Pricing and Value
Pros:
"The prices are extremely competitive, got a grands worth of gear for just over 700 quid, I will definitely be back."
"They were quick and £250 cheaper Than Swindon Triumph for the same service."
"Outstanding service, I've bought my last 2 bikes from this company very friendly knowledgeable and gave me great Part ex prices also delivered to your door."
"CMC bought my bike off me. Advertised on MCN and Gumtree. CMC offered a price but was hoping to get a few hundred more."
"Their turnaround & quality of service was FANTASTIC plus, for a reasonable price."
"Exceptional value, exceptional service."
"Great Staff Great company will not buy any where else."
Cons:
"The business model is over 1/3 profit, this means if you buy a £12000 bike from them used they paid less than £8000 for it!!!"
"Lowest prices offered for your bike guaranteed and that is IF they buy it, they usually insult you with an offer on purpose so they won't have to take your bike in part exchange."
"Highest priced motorcycle franchise currently in the UK, won't move on listed prices throw nothing in salesman at Newport once asked me how much I had to spend."
"I still find a £99 admin fee a bit hard to swallow. Would rather they just added the price to the bike than charge me for buying it."
"Clothing and accessories is vast but not great for budgeters!!"
"Don't know what to think about it. At the end finished for expend there £500 but not very sure if I will come back."
"They great at getting your money off you and trying to sell you extra,s but when it comes to helping you after warranty as expired they aint interested."
Staff and Customer Interaction
Pros:
"Phil and a mechanic come out and look at the bike."
"I am not an easy customer but he never lost patience."
"Phil rings up to check I made it home safely and again to make sure the parts arrived, which they did."
"Laughed so much, but so helpful and a fountain of wisdom."
"Phil upstairs deserves a special shout out, he took the time to ensure all our gear and helmets were the best fit for us!"
"Phil is an amazing member of the team and a credit to CMC Newport. Friendly, patient and understanding 5* customer service with an ability to make you smile."
"Both Simon and Phil upstairs are like an information desk, that will never compromise safety over sales."
Cons:
"Waste of a journey. They don't have much variety of sizes on display and they don't keep stock out the back!!"
"Someone have already hang up my order on the showroom together with the another stuff without call me to know if I'm still interested or not!"
"Contacted them to buy a bike, arranged to call and pay next day. When I called to pay they informed me that they had sold it to someone else, without even contacting me first."
"Communication is extremely poor however they do have good quality bikes."
"Not good said they fixed my bike and all they did is put oil on the chain."
"A member of staff tried to push the bike on us and then made us feel unwelcome great shame as the shop is great."
"What can you say about guys who dig you out of that sort of hole, when you are a long way from home."