Address: 1 Walton St, Walton on the Hill, Tadworth KT20 7RW, United Kingdom
Phone: +441737819919
Rating: 4.2
based on 102 reviews.
Service
Pros:
"Staff were fantastic from the start and no hassle for my husband in his wheelchair."
"Customer service was absolutely brilliant."
"Fantastic, vibrant, friendly helpful staff and an amazing menu fit for any top Italian restaurant in London."
"Overall very happy, staff were friendly, food was still warm considering the distance for delivery."
"The staff were so busy but kept it polite and efficient- well done."
"The service from the whole team was excellent."
"All the staff were extremely friendly and polite, carmelo in particular was excellent at his job, very knowledgeable and we were made to feel very welcome."
Cons:
"Waited ages for orders to be taken... then given a chipped glass for my Prosecco."
"The service was poor."
"The waitress with head scarf who was very aggressive took our bread plates from us resulting in holding the bread until main meal came."
"Not one single waiting staff bothered to take a drinks order throughout the entire evening we were seated."
"The service wasn't the best with a 25 minute wait between our main course and being given the dessert menu."
"The place was extremely busy so had ask several times to order and although the singer very good our wobbly table was on top of the speaker so we couldn't have a decent conversation."
"The tables were so cramped that the waiters/waitresses couldn’t past the tables."
Food Quality
Pros:
"The food was amazing, my pizza was great and the carbonara Calzone is very highly recommended."
"Great place to go for nice food and a nice atmosphere."
"What a fantastic experience, delivered on time, piping hot, delicious food."
"Absolutely delicious and a fun evening."
"Treat yourself you will NOT be disappointed. Fantastic food, fantastic service from fantastic people."
"Every dish was cooked to perfection."
"Food was plentiful, tasty and hot when it arrived."
Cons:
"The Yorkshire puddings were cold...I have visited this restaurant for Christmas on a few occasions but this visit has resulted to a huge disappointment and I will not return."
"Pizza greasy."
"Food wasn't that great, service was poor due to the fact they tried to get as many people as they could in the restaurant."
"Food not hot. Rubbery chicken..dry and tasteless."
"Liver was extremely poor quality with gristle running throughout."
"For starter trio of avocado, mango, melon with prawns and crab served very underripe mango which was inedible."
"The linguini was basic penne pasta with sauce and a few prawns. Hardly a £5 dish let alone £20!"
Atmosphere
Pros:
"The bar and restaurant were filled to capacity and yet the atmosphere was awesome."
"Lovely atmosphere. Lovely house wine, which is a rarity these days."
"The atmosphere was great."
"the atmosphere was lovely and fun."
"Lovely restaurant food amazing & the atmosphere was great."
Cons:
"the noise level was ridiculous."
"The atmosphere in the restaurant has fallen."
"Our chance to have a conversation was completely out of the question as the thumping music began as soon as they all arrived."
"the restaurant was so loud left early as couldn’t hear ourselves think which was a shame."
"Restaurant turned into a disco around 9pm. Awful just awful!"
"the live entertainment they thought would be a great idea to put at clubbing level volume."
"If you want a cozy relaxing evening with friends on a Saturday night this is the place to avoid!"
Management and Policies
Pros:
"I had an amazing 70th birthday event at the Spaghetti Tree in Walton on the Hill."
"I was very impressed by their efforts and that they had an events coordinator who really had a handle on things."
"Maria thank you for making our 40th Anniversary a special evening 'out' in these difficult times."
Cons:
"When I called the Restaurant I was told that I would be called back with an update in 5 minutes. After 20 minutes further waiting and no returned call, I phoned again."
"Maria refusing to give back my deposit even though she is breaking the UK law."
"The owner ignored us for the rest of the evening although the manager did try his best to improve things."
"Management did not seem bothered that we were unhappy either, and didn't offer any discount for the inconvenience!"
"Terrible attitude trying to hold me to ransom by saying the terms and conditions say no refunds."
"The Spaghetti Tree turned a blind eye to the COVID-19 rules by seating a group together."
"Extremely aggressive - elbowed guests at the table whilst slamming the dishes down, treading on guests feet and almost taking heads out with the plates!"