VIVA Skin Clinics Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "The staff at reception are incredibly friendly and professional."
• "The team at VIVA made the experience so pleasant."
• "Nurse Vikki and the team were so welcoming and knowledgable."
• "My practitioner Selena was excellent and made me feel very well looked after."
• "The staff are all so lovely and professional."

Cons:

• "I was dismiss[ed] about how I felt about the 'results'."
• "The services are priced very high...you wish to have a first class customer care. Unfortunately this was not the case for me."
• "Very disingenuous and unprofessional clinic...unprofessional to say the least."
• "Sadly had to be called into to work so would have had to reschedule a consultation...£75 charge."

Treatment Effectiveness and Results

Pros:

• "I’m really happy with the results - the team are so skilled!"
• "I’m so happy with the results so far."
• "I'm loving my new filled lips and everyone are saying how good they look."
• "My results are absolutely perfect!"
• "I’m currently having 6 treatments of PRP for my hair with Dr Rupert...I’m absolutely delighted with the results."

Cons:

• "I did a lip flip back in December last year...I didn’t see any change at all."
• "I had no problems with aftercare and the results are exactly what I wanted."
• "I had the hydrofacial and saw amazing results from one visit."
• "I’m really happy with the results of my fillers, fillers sometimes look uneven for the first 2 weeks as mine did but all I can say is ‘ trust the process’."
• "I was actually shocked that the Botox worked due to how bad my sweating was so thank you Eva for treating me and helping me feel more confident."

Clinic Atmosphere and Environment

Pros:

• "The clinic is spotless and the staff are welcoming."
• "The whole experience was wonderful and seeing the results now, I’m very happy with my decision to have it done here."
• "Viva is fab. Rupert is a gem and I have been seeing him for a long time."
• "A very good result as usual, with highly trained doctor."
• "Everything was explained so clearly before any treatment and so I felt confident that the treatment I was receiving was the right one for me."

Cons:

• "A very good result as usual, with highly trained doctor. Except, these premises have no rest room facilities! Bizarre considering that your treatment can last an hour plus and if you have to wait due to delay, .. you are stuffed."
• "Dr rupert really listens to your concerns and always offers a careful and considered approach to treatments with safety first. Appointments are never rushed and every option is always explained fully."
• "Unbelievable care and consideration for the work carried out. Dr Rupert and his team are second to none!"
• "Always receive a fantastic service from Dr Rupert at Viva Skin clinics."
• "Once again I am beyond delighted with the service I received at Viva Skin Clinics."

Practitioner Expertise and Communication

Pros:

• "Vikki who carried out my treatment was very knowledgeable, gentle and friendly."
• "Nurse Vikki was incredible - she explained everything in detail, answered all questions I had."
• "My appointment yesterday with Vicky was 5 star. She explained the procedure and aftercare very well."
• "Dr. Rupert is so wonderful! It was my first time seeing him for botox and he made me feel so comfortable."
• "I had a great experience at Viva. It was my first time getting anything done and everyone made me feel very comfortable and safe."

Cons:

• "Dr Rupert was pushy in terms of procedures but worst of all, the lip filler I got made 0 difference."
• "I had already visited a well known aesthetic doctor for a consultation before seeing Dr Rupert, but I chose him to perform my non surgical rhinoplasty due to his incredible professionalism."
• "I went to VIVA's Chelsea clinic and saw Eva for anti-wrinkle injections; it was my first time getting them so I was slightly unsure on the whole process, but Eva explained everything to me thoroughly and professionally and made me feel at ease."
• "The lovely staff at Viva Skin made me feel the most welcome. Eva is amazing and I love my Botox and lip filler treatments."
• "Dr Rupert really listens to your concerns and always offers a careful and considered approach to treatments with safety first."