West Port Hotel Reviews Summary

Staff and Service

Pros:

• "Friendly professional staff."
• "Service was very friendly and welcoming."
• "Staff were so welcoming and didn't hesitate to assist us when we needed."
• "The staff kept us happy throughout our stay."
• "The staff were amazing and went that extra mile to make it special for the wedding party."
• "Staff were really friendly, food was reasonably priced."
• "Staff where very attentive, food was delicious."

Cons:

• "One of the female staff especially was not interested at all."
• "Disappointed with the somewhat lacklustre table service."
• "Female Staff seemed to want to just walk by and not ask how everything is or ask can I get you anything else."
• "Eaten here many times in the past and normally excellent, however this time the service fell short of expectations."
• "The owner sat getting pissed in the bar whilst berating young staff members."
• "But tried several times to get attention of one and got blanked."
• "Service needs to improve. ☹️"

Rooms and Comfort

Pros:

• "A sound nights sleep in the fresh clean and cosy room."
• "Gorgeous room and stunning bathroom, very clean and very warm feeling like home."
• "The room itself was excellent - A bath, coffee machine, TV, great toiletries and thoroughly cleaned."
• "Rooms are en suite, simply furnished and comfortable."
• "The rooms although not particularly spacious were finished to a high standard, and very clean."
• "The room was spacious with a nesspresso machine and plenty of coffee and snacks."
• "The room (true to pictures) was lovely and spacious and very clean."

Cons:

• "The room was good but still needs a little updating with the carpet and some walls needing attention."
• "The shower did not work at all!"
• "The bathroom door has brown marks on the inside and outside, dirty fingerprints and cobwebs in the corners Of the room."
• "Tiny shower/toilet area. WiFi complicated but good when you eventually get on."
• "The inn/ Hotel needs a lot of tender care and update, room needed a good clean."
• "There was multiple hairs on the bedding and pillows, some stains on the sheets, one duvet cover was ripped with a big hole in it."
• "Perfectly pleasant hotel except for Saturday night when a club underneath our room blasted out music until 2am."

Food and Dining

Pros:

• "The food and drinks were amazing."
• "The food was excellent too, had dinner and breakfast here."
• "Meals were delicious and the cocktails were amazing."
• "Both the fish and the steak pie were delicious."
• "Food excellent Chicken schnitzel could be with a gravy Pie of the day excellent."
• "The food in the pub below was also enjoyable."
• "The portion sizes were more than enough. I had the Duck while my partner had the Haggis burger. The food was amazing."

Cons:

• "The pie was so hot you couldn't even attempt to eat as it was clearly microwaved for that long the pastry you could have smashed windows with it."
• "Chicken coujons which can only be described as sfc brand you buy in supermarkets budget chicken very poor presented."
• "Food was plain & bland even though I ordered the chicken schnitzel."
• "The just short of £10 Mature Cheddar & Bacon burger turns out to be a cheese slice on a smallish burger."
• "Fish pie. The worst ever. Puff pastry was higher than bowl depth."
• "The curry was a small dish of sauce with some chopped chicken loaded on."
• "Went there for dinner and ordered one of the specials, which was Duck Breast. When I got it, it was raw."

Ambiance and Atmosphere

Pros:

• "Inside is well decorated and has a nice atmosphere."
• "The restaurant/bar area is cozy and homely."
• "Fabulous little hidden gem."
• "A lovely warm homely atmosphere with excellent staff and service."
• "The atmosphere in the bar is fantastic and the range and quality of food is really good for the price."
• "A very welcoming hotel with a good choice of food and drink."
• "Really cosy atmosphere and great service."

Cons:

• "Well I must say I was not prepared for this place, I've given 2 stars because our meal was ruined by the obnoxious atmosphere."
• "Pub pushes food, so all but two tables are for eating."
• "It looks terrible from outside."
• "Attention to detail needs brushing up, the table we chose needed a wipe."
• "Staff were rushed off their feet. Long wait for drinks at bar. Food lukewarm when it eventually arrived."
• "The mash was pre cooked and done in microwave very very dry the veg was brick hard overcooked."
• "The room is above a disco and the noise was incredible to the extent that the room walls were vibrating."

Value and Pricing

Pros:

• "The prices were fantastic and we shall certainly return."
• "Great value for money, well worth a visit."
• "All very good value - thank you."
• "Food was really good, prices very reasonable and the service second to none."
• "Best pub restaurant in Linlithgow. Great choice and good value for money."
• "Going the full five stars - stopped in for a meal and staff were really friendly, food was reasonably priced."
• "The food was of great quality but London prices."

Cons:

• "Then Sunday was the biggest waste of £66 pounds."
• "Drinks were a bit limited if I'm being honest."
• "Overpriced for sub standard food AVOID."
• "Cost wise was a tad higher than they needed to be also."
• "Astounded when presented with the bill at the end. Nearly £60 for 6 drinks!!!!"
• "The only disappointment was the Eton mess, saw more fruit in my friends cocktail!"
• "My husband got what we thought would be a bacon steak off some sort what my husband was served up was what looked like blop off fat."