Masala Twist - Hope Street Reviews Summary

Decor and Ambiance

Pros:

• "Also love the decor inside and the Taj Mahal at the bottom of the stairs."
• "The decor is as simple but warm and welcoming as the owners and staff."
• "Nice ambiance & decor."
• "The ambience was pleasant, setting the perfect mood for the meal."
• "Authentic and tasty food. Decor is also carefully and accurately done. Daal tadka is exceptional."
• "The ambience of the restaurant was classic and reminiscent of traditional Indian restaurants."
• "Interior decoration and Punjabi ambience with the typical music was nice for an evening tea party with office colleagues."

Cons:

• "On a November night the restaurant was too cold. We sat with fleeces on."
• "The only thing is with the open kitchen, there is no ventilation and we came out smelling like food."
• "Decor isn't contemporary as advertised, the walls are filled up with little Indian illustrations in wooden frames, not to western taste."
• "The central ceiling light is draped with beads in a (rather sad) attempt to create an eastern effect."
• "Pakora stodgy and served with tomato sauce and another sauce that tasted like thousand island dressing."

Service

Pros:

• "The staff was friendly too, would definitely recommend!"
• "Staff always friendly and helpful with empty starter plates quickly cleared while the main course is being selected."
• "Staff was nice and welcoming, served by Yash and he was polite and made sure dinning experience was good."
• "Staff were very welcoming and service was great."
• "The staff and service wonderful! Great menu, lovely decor, perfect ambience!"
• "Loved the service and hospitality."
• "Puneet, Priyanka and especially Gaurav were excellent in suggesting their best cuisines and served marvelously."

Cons:

• "Called restaurant for update and they were very unhelpful and blunt even verging on rude - blaming UberEATS instead."
• "Very poor customer service and rude staff."
• "One of the senior staff was very rude and acted in a disrespectful manner."
• "Waitress did not write down our order - presumably she believed she had a good memory. Except she did not and we had to repeat our order for her a second time."
• "A waiter asked how our experience was and we politely gave the feedback on the pakora. Rather than taking action or asking how to make things right he just walked off."
• "I was a bit disappointed by the service as the staff were getting ready to close 30 minutes before the stated time on Google Maps and would only accept takeaway orders."
• "We also felt rushed because if you stopped eating they wanted to clear the table."

Food Quality

Pros:

• "The food was served very quickly and tasted amazing, with generous portion sizes."
• "Tender lamb jalandhri was the best Indian dish I’ve had in a very long time."
• "The food is absolutely delicious, definitely worth a visit if ur an Indian food lover!"
• "The food was spicy hot but was still enjoyable."
• "Authentic and tasty food. Decor is also carefully and accurately done. Daal tadka is exceptional."
• "Had Pav bhaji and Manchurian as a starter and malai kofta, dal tadka in lunch. Outstanding taste."
• "Food was really close to the one we eat in India."

Cons:

• "The food was fine although the nan was a thin pale sheet of buttered papery bread."
• "The dish I chose (chilli South Indian chicken garlic) was disappointing. Way too sugary… too sweet… Lacked spices and heat."
• "The food was really not good, I ordered chole bhature and it was too disappointing."
• "I personally found it disappointing with not a great taste (awkwardly sweet Chicken Chasni)."
• "The food was bland and lukewarm."
• "Did i just pay a lot for some turmeric curry and turmeric biryani."
• "Chilly chicken was also not good."