Address: Wheatley Hall Rd, Doncaster, DN2 4LR, United Kingdom
Phone: +441302323344
Rating: 4.4
based on 302 reviews.
Customer Service
Pros:
"John and Adam are particularly excellent in service."
"Steve, Our sales representative could not have been more helpful."
"Toseeb did all he could to make us feel welcome, sort out a car to our requirement."
"Had a fantastic experience dealing with Neil Smith at Land Rover Doncaster over the last few weeks."
"Steve Johnson was a very honest and professional salesman."
"Steve Johnson was very polite, helpful and down to earth."
"Neil Smith was our customer advisor and deserves a special mention, he was fantastic throughout, it seemed nothing was too much trouble."
Cons:
"I called back straight away but the engineers had gone home."
"The invoice wasn't explained at the time, when I got home I noticed that I had been charged £399.00 for paint protection that I wasn't offered and hadn't asked for."
"I would recommend that you use another Land Rover dealer if you require transparency and a good service."
"Then trying to get our refund back has been disgraceful, still trying after over 2 weeks later and still no refund."
"Avoid this place at all costs if you're planning on buying a used Land Rover."
"Terrible customer service upon requesting a refund the sale rep Nathan Bedford was too busy to speak with me."
"I went in today and asked 2 questions and both questions were answered sarcastically. I didn't feel I was welcomed."
Vehicle Purchase & Delivery
Pros:
"We are now proud owners of a Range Rover that we love."
"Purchased a vehicle from these, absolute pleasure to deal with."
"Love the new car, thanks again."
"I only popped in to look at a used vehicle, after speaking to the guys within 20 minutes I had all the finance information etc and ended up leaving having purchased a brand new Range Rover Sport."
"Love the new car!"
"Nathan arranged for the car to be available on time and he delivered it to our home and collected our old car on the day and time agreed."
"Courtney... even delivered my new car to me."
Cons:
"We ordered a brand new range rover sport (value 110k ) left a deposit then heard nothing for months."
"I had to wait for few months for the delivery of the vehicle due to delay at manufacturers."
"Never ever again! Bought a £27,500 range rover evoque. The car gets delivered with strong scratches, Wind Screen chip."
"A month later I still haven’t been refunded despite providing details in email. Absolutely abysmal service."
"After loads of emails and phone calls we went in only to be fobbed off again."
"I got in the car driving home in a straight line and the steering was way out."
"I have took the car for calibration and reset known fault. £156 However I was told that they had to spend another 1 hour to calibrate and reset faults, so charge gone up to double £312 not a problem some part etc £565 however I was handed the car back with several faults that are still there."
Communication & Professionalism
Pros:
"Catering my experience to my needs which made the buying process exciting and smooth."
"Definitely recommended and I will be returning here again."
"No pushy sales, just great communication and very professional."
"Great service, very helpful."
"The whole process was very efficient from start to finish, all sorted within a week!"
"Neil Smith was very helpful and informative every step of the way."
"George Keyworth answered my emails - even out of hours and when he was away from the office."
Cons:
"He lost our sale and we will try somewhere else."
"Stay clear if this dealership customer service is appalling."
"Questions were answered sarcastically."
"Looks like losing another day. Fuming."
"I also found that there was no literature information pack and am still waiting for this to be sent to me."
"I was kept waiting for 10 minutes when I arrived for my 2.30 appointment."
"He did nothing to impart any of his knowledge on the cars to help us make a comparison to see which would suit our needs."