21212 Reviews Summary

Service

Pros:

• "However friendly staff and lovely service are outstanding."
• "Lovely visit! The entire staff was so fantastic, which made our dinner all the more enjoyable."
• "Staff were all friendly, informative and very professional with delivery of service."
• "The staff were polite, prompt and well presented, they went above and beyond with their hospitality."
• "Everyone who works there is warm, friendly and welcoming."
• "Reception staff were very friendly and welcoming."
• "Thank you to all the staff that even wearing the mask were able to make you feel welcome."

Cons:

• "Service was efficient but not as warm and friendly as before."
• "Waitstaff was, despite their extreme professionalism and courtesy, incapable of reading the table."
• "Service also very frosty and polite requests handled reluctantly through gritted teeth."
• "It was unusual to have 5 different waiters and waitresses serving our table."
• "Service was attentive and courteous, and responsive to dietary restrictions."
• "Had a late booking on Saturday night and it felt like staff were anxious to get finished."
• "Service was speedy and professional."

Food Quality

Pros:

• "Food was excellent and a fun concept of 21212 to represent your courses."
• "Everything is beautifully cooked and presentation is top-notch, it's a pity you have to eat it as some of it looks like a work of art."
• "An exceptional fine dining experience."
• "The food was absolutely amazing."
• "Had the very reasonably priced 5 course lunch menu."
• "Every single course was outstanding."
• "The food was incredible and we were doted on by the staff."

Cons:

• "Some of the dishes aren't really explained properly so in two of the dishes I picked, I got surprised with two foods I really don't like."
• "The 3 courses will leave you a bit hungry."
• "The other courses seemed a little confused with a lot of elements all in one dish."
• "Some stuff not seasoned, some too salty or sour, and some just strange."
• "The food is too heavy flavour and greasy."
• "Just a bit disappointed for me. Tart base was a bit sweet while the custard is bland."
• "The food was tasteless and underwhelming."

Ambiance

Pros:

• "You can also ask if you can use the upstairs bar to have a coffee or after lunch/dinner drink which also offers a panoramic view over Edinburgh to the Forth and the Kingdom of Fife beyond..."
• "The main dining room is basically a converted front room with several tables offering side by side as opposed to facing seating."
• "Lovely place, lovely decor and nice food."
• "Beautifully decorated dining room."
• "Nice ambience in restaurant."
• "The modern décor is a little tacky."
• "The building was beautiful and the seating was very comfortable and private even though it was an open plan dining room."

Cons:

• "The drinks reception room lacked atmosphere with no music and felt quite cold."
• "There is absolutely no background music (literally silence), the light is very bright, and sitting is - tables facing each other, so you don’t feel private or cosy."
• "The aesthetic is confusing (regency/Victorian/modern/seaside)."
• "The dining hall is quite narrow as well."
• "The only thing a party of Asian people in the middle of the room, with kids, sloppily dressed and sliding from their chairs, playing on their telephones - really, you cannot choose customers but maybe a subtle hint on dress code would help."
• "A post-dinner peppermint tea was priced at £6 which just seems too much."
• "The menu was more basic than other tasting menus I have had but the price roughly the same."

Value

Pros:

• "Had the very reasonably priced 5 course lunch menu."
• "The food was phenomenal, and incredibly reasonable."
• "All is reasonably priced."
• "It’s beautiful."
• "The rooms? The best value accommodation in Edinburgh I'd say. Huge, luxurious, clean and great views."
• "Worth every penny for a great night out."
• "We used their special offer which included: champagne on arrival, which was delivered to our room, 5 course dinner, overnight stay and breakfast."

Cons:

• "Definitely not worth it."
• "Expensive and unmemorable."
• "£212 for 2 people. Worth half that in service and food quality."
• "Having cancelled my reservation a full month out, this hotel is now charging me 150 pounds to cancel - which I find outrageous."
• "Overall it was a disappointing and very expensive dining experience."
• "The meals were bland (tasteless)."
• "A very limited menu and really no vegetarian options other than basic granola + yogurt and boiled eggs on toast."