Thérapie Clinic - Victoria Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "The staff is very friendly."
• "Throughout the whole session she was friendly, understanding, down to earth and yet still extremely professional."
• "Amazing Treatment with the Therapist Ni she was amazing very patient."
• "Just want to say a massive thank you to Maria. She was super friendly and super informative."
• "The clinic has a very professional staff who are very helpful."
• "Sasha from Victoria clinic is the best."
• "Lovely staff and amazing therapist!"

Cons:

• "Extremely disappointed... Lethargic and incompetent!"
• "I am very unhappy and disappointed with my laser appointment... she seemed disinterested and unprofessional."

Cleanliness and Hygiene

Pros:

• "The clinic looks nice and clean."
• "Beautiful atmosphere and very clean rooms."

Cons:

• "I was very disappointed with the condition of the wash hand basin which was extremely dirty."
• "I do not recommend this place because I think it does not have any infection control protocols."

Treatment Quality

Pros:

• "My first Laser treatment was very quick and done with ease."
• "Very happy with my experience... I was given all essential information before and during treatment."
• "I’m seeing very good results from only 3 sessions so far, very professional."

Cons:

• "In five mins session was complete and she didn’t even remember to apply laser aid."
• "All my treatment was less than 2 minutes."
• "The appointment took hardly 20 min including questions and changing."

Customer Experience and Service

Pros:

• "They take the time to explain and discuss any concerns and the delivery of treatment is with care and professionalism."

Cons:

• "The person from reception was so racist, it was too noticeable."
• "Did not feel any zaps... You’re trapping people in your non refundable discounts and fleecing them."

Overall Satisfaction

Pros:

• "I am 100% satisfied. Thanks team."
• "I have been very satisfied with the equipment that is being used and I find the prices reasonable."

Cons:

• "This is the worst place ever for laser hair removal."

Appointment Scheduling and Communication

Pros:

• "TherapieClinic reached out to me a day before asking to reschedule."

Cons:

• "The communication has been poor all the way."
• "Initially they couldn't get through to Victoria branch but later called back confirming that I can keep 10am appointment as initially planned."

Professionalism and Staff Competence

Pros:

• "Joelle greeted me on entrance and provided an excellent service throughout my first session at Therapie Clinic."
• "I can say I picked the right place. Very inviting facility with a refreshingly friendly team."

Cons:

• "They have no professionalism, no customer satisfaction and no experience whatsoever to run a business."
• "The experience was just unprofessional everywhere!"

Treatment Efficacy and Results

Pros:

• "It’s only my second session and already I am seeing great results."
• "Have just had my third laser session here and really recommend this place."

Cons:

• "The treatment just doesn’t work properly even if I have light skin and dark hair."
• "It was okay, I had 10 seasons and only saw minimal results from the 6th or 7th session."

Sales Tactics and Transparency

Pros:

• "The packages offered are very clear and easy to understand."

Cons:

• "The sales tactics are a bit pushy."
• "They are not transparent about their pricing and packages."

Price and Affordability

Pros:

• "For the service they provide, I think the price is quite good."

Cons:

• "The prices have increased dramatically."

COVID-19 Safety Measures

Pros:

• "Clinic was following all COVID-19 guidelines, felt very safe."

Cons:

• "They don’t adhere to COVID-19 safety measures, not all staff wear masks."