Address: Great Western Retail Park, Glasgow, G15 6RX, United Kingdom
Phone: +441419491122
Rating: 4.0
based on 140 reviews.
Staff and Service
Pros:
"Love it - staff are awesome - you can pretty much get everything you need."
"Busy at times, aisles with arrows and good friendly staff to make sure you're in right lanes to pay."
"The best B&Q I've been in. Every time I need something they have it in stock. Staff are helpful too."
"Bethany in trade point who in contrast was very friendly and helpful."
"Staff are all very good at what they do, their knowledge of what the store has to offer, is next to none."
"A very helpful lady named Linda was so helpful."
"Fantastic service from Martin who took time to explain measurements etc., nothing was too much trouble for him."
Cons:
"Male member of staff completely unhelpful."
"Poor staffing. Staff unwilling to help."
"Totally disorganised in the click and collect department."
"3 members of staff standing just 6 or 7 feet from the tills were chatting."
"The most incompetent staff ever(better management though), no one seems to know anything about anything."
"Awful staff couldn't help me just kept pointing to things."
"Shockingly ignorant lazy staff in the outdoor building supplies."
Stock and Availability
Pros:
"Suffice to say they have everything including multiple kitchen sinks."
"Great variety of do it yourself products."
"They have the full range of valspar available."
"Plenty stock but a bit pricey on wood products at the moment."
"B&Q plants always seem to have more chance of surviving than other places I've bought from."
"Great DIY store - the fullest range of home improvement, tools and garden products."
"Really good shop, you can find a lot of useful stuff there."
Cons:
"Stock showing online, tickets available at product to take to the till, which I did. But after waiting, and waiting, no drills to be found anywhere!"
"Why can't shelves be fully stocked, or even half stocked. Too many times the shelves are bare!"
"Travelled out of my way as their website showed they had 20 slabs in stock which I needed. When I got there the staff told me they didn't have any."
"Taking your money without having the goods.. well done B&Q."
"Visited today... Eventually found a helpful member of staff who informed me they had none."
"Another wasted journey - website says stock of 9 gazebos this morning. Get to the store - stock is zero."
"Terrible stock levels, range of products reduced."
Store Experience
Pros:
"The store is very spacious, and sells so much for your home and garden."
"I enjoy going to B&Q I love the layout of the shop. I love how you can get most things you need for your home under the one roof."
"Great place to find what you'll need around the house and garden, get some good advice from staff about problems about what your DIY and even more can get decent offers on goods."
"Had exactly what I was looking for (specialised light bulbs not available in supermarkets) - on a discount too - and a very nice lady guided me to her till as soon as I approached the Checkout area."
"Loads of parking and long opening hours. A decent DIY experience."
"Good place, helpful staff, got what we're wanted and through the checkouts with no delay."
"Great big place, if you can't find it the staff will help you out."
Cons:
"The music is pretty maddening and they stop selling grass turf in the Autumn."
"It's not the first time I've had issues with their online ordering systems."
"Thur 23 April. Drumchapel B&Q closes at 5 pm. Arrived at 4.20pm to be told by two door stewards that they are closed."
"It says it’s open until 8pm but closed at 6pm."
"Absolutely appalled with the level of cold in this place. There was 0 heating and from what we could see, there wasn't even a heating system installed in the first place."
"Do not pay for a delivery unless you know that your items can actually be delivered to your door."
"B&Q felt like a nightmare today. One way system in operation with people going in wrong direction."
Pricing and Value
Pros:
"I came here for paint which I got at a reasonable price."
"Sign up online and you'll regularly get vouchers such as £5 off next shop of at least £50 to use in store."
"Pile of garden arches reduced from £149 to £75 as per picture."
Cons:
"Staff are great but the prices are getting out control will always check the prices was getting charged double the price until I asked for price check."
"Certain paint was £7 dearer than another store I had went to."
"They said it is full price, end of storey so we left without the arch. Very disappointed that the garden plans are now not going to plan and them false advertising a price that wasn't upheld with no discussion about it."