KFC Stevenage - Roaring Meg Retail Park Reviews Summary

Food Quality

Pros:

• "The food was nice and hot."
• "The bun was toasted to perfection the burger to sauce ratio just right."
• "The food is amazing as always, the service is top notch."
• "Hot, well cooked food."
• "4 piece chicken meal x2 with chips and paid extra for the tropical orange drink. Meal was hot 👍."
• "The food itself was very good."
• "Good food but as it's a new shop the staff are very slow."
• "Food was decent when it came."

Cons:

• "The order was wrong, with both things we hadn't ordered and 3 items missing."
• "Ate in the other day and sent back two fillet burgers due to being over cooked."
• "Surly if there is a 17 minute wait for one part of the order, you don't prepare the rest of the order until it's nearly all ready."
• "Trying the current special Teriyaki chicken burger was a huge disappointment. It was a sliver of dry overcooked chicken."
• "Chicken was dry, chips were cold, beans lukewarm at best, flat/warm coke."
• "What a dirty place to eat, tables and floor had remnants of previous visitors."
• "The food had clearly sat there for 25mins getting cold."
• "The chicken we attempted to eat from the top was very tough and had an odd musty smell."

Service

Pros:

• "10/10 to the service, staff and food."
• "Wonderful customer service. The person gave us enough time to understand our requirements and gave us the best solution!"
• "The staff seemed helpful enough and nice."
• "The lady was nice & offered me a drink (which I declined)."
• "Service was so bad I left with no food and let them keep the money I'd paid."
• "The current government guidelines are all in place within the restaurant."
• "Really clean, friendly staff, quick service."
• "Typical KFC with drive thru, good choice of food reasonably fast service."

Cons:

• "Interaction when placing my order was painful, the staff simply do not enjoy what they do."
• "No-one seems to be in charge and the staff are unresponsive to angry customers and just look confused."
• "Staff don’t know who they’ve served and who they haven’t."
• "The only good thing about this take away which is run by kids is the chicken."
• "When I politely raised this with the staff member, he challenged me, rudely about what I had ordered."
• "Waited 30mins for food. Ordered before and majority of people in the place got their food before us."
• "Service was appalling. Waited over 10 minutes for food when there was less than 10 people in the whole restaurant."
• "Absolutely shocking! 25 minute wait for food. Others waited over 30 minutes."

Management and Organization

Pros:

• "Management (most likely will not read this): For the size of this site, how do you expect them to manage at a high standard with all the ordering facilitys by this site."
• "This review has been a long time coming. How on earth this place is allowed to carry the KFC name is beyond me."
• "Would go back again, but not in a great hurry. Plenty of parking and seating inside."
• "The place was so disgusting that I complained with the staff and there was a short discussion among the staff as no one wanted to clean."

Cons:

• "It's not the counter staff, just really bad management! I won't bother going there again!"
• "Absolutely hopeless management."
• "Trying to order a buffalo meal but was told I couldn't have one due to staff shortage."
• "The only people in the queue and not only did it take 14 minutes from the order being started to us having our order."
• "What a joke what a useless man ash is he didn’t want to help me at all didn’t like the fact that I wanted to pay by cash."
• "The worst kfc ive ever been too! Waited 30 minutes for my order."
• "Absolutely shocking every time I've been here I've had missing food."
• "The staff are clueless. The sides where they are making wraps etc are disgusting."