LAILA LUNCH & BRUNCH, COCKBURN STREET, EDINBURGH Reviews Summary

Location

Pros:

• "It is located in heart of old town Edinburgh, great location and really beautiful on the outside."
• "Its central location is ideal, making it easily accessible."
• "Just on the corner off the Royal Mile so very easily accessible."
• "Such a beautiful and instagrammable place in Edinburgh that's located really close to Edinburgh Waverley station."

Cons:

• "Says explicitly online that you don’t need to book, and yet they’re turning away walk ins mid-week."
• "The service was disgusting, would not give us a table or let us book online in the store as the manager was adamant we won’t get one and walk ins will get it before us!"
• "Waited in the queue for 20 minutes, only to be told by a rude waiter there will be no table for us."
• "The waitress bluntly said it was for bookings only."

Service

Pros:

• "Great atmosphere and service was top class."
• "The staff is really caring and professional."
• "The staff were extremely helpful and friendly."
• "Staff were incredibly friendly and went above and beyond throughout."
• "The service was exceptional, with a friendly and attentive staff that went the extra mile."
• "The staff were amazing, super friendly."
• "Staff were lovely, despite being really busy."

Cons:

• "Staff needs more customer service training, feels like they are rushing you."
• "We had been waiting over 10 minutes for someone to take our drinks order."
• "Everything was extremely overpriced for the quality."
• "The manager...was extremely rude and said he was too busy to help."
• "Our waiter was directly rude on more than one occasion."
• "The staff that served our table was not friendly."
• "The staff just need to be honest and upfront and we left."

Food Quality

Pros:

• "The food was great and the ambience was amazing."
• "The food was not only beautiful to look at but also incredibly delicious."
• "Authentic, good quality food cooked well with a fun twist."
• "I absolutely enjoyed my meal and was stuffed for the rest of the afternoon before my flight home."
• "Couldn't fault the food everything was beautifully presented and super tasty."
• "The food was flavorful."
• "The food was delicious and very filling."

Cons:

• "The waffle (well half a waffle) was extremely dry and not good at all."
• "The so-called 'Aleppo eggs' consisted of two small eggs DROWNED in an inedible sauce."
• "The chicken with the waffles were exceptionally dry, even with all the syrup provided drizzled over them."
• "The food was not good enough and bland."
• "The eggs royale sauce was too salty to keep eating."
• "The Shahouka had a bitter after taste."
• "The food looks really good and presentable but I personally didn’t like it."

Ambience & Decor

Pros:

• "Nice ambience."
• "Beautiful food, decor and great service."
• "The decor is truly captivating, adding to the overall charm of the establishment."
• "The interior and exterior decor is just absolutely stunning."
• "Beautifully decorated interior and exterior, staff were also friendly."
• "They do have a great aesthetic and atmosphere."
• "Beautiful decor and friendly service ❤️"

Cons:

• "The room is very small and the tables are near each other."
• "It was a little crammed."
• "As we walked through the restaurant myself and my partner actually realised the place just looked a bit cheap, tacky and felt like it all just needed a bit of a clean."
• "The place was nice, very clean and looked great."
• "Inside space is cramped and so hot."
• "The table that we were seated at was so slanted making us uncomfortable to eat at peace."
• "The vibe inside was just weird tbh."

Value for Money

Pros:

• "They even facilitated a prayer room for me which was rather thoughtful."
• "Making it a fantastic value for the price."
• "Very reasonable pricing."
• "Priced very fair too."

Cons:

• "Its sad that consumers are being ripped off like that. Cannot recommend!"
• "Everything was so overpriced."
• "Overrated, very simple dishes which are overpriced."
• "The food is very expensive and the quality is pretty bad… Tried their cakes and were really bad we could not finish them."
• "The prices are expensive."
• "The food was okay however, it wasn’t worth the price we paid."
• "Including the service charge the bill came to just over £70, which was nowhere near what that food was worth."