Address: Eden Project, Bodelva, Par PL24 2SG, United Kingdom
Phone: +441726812724
Rating: 4.7
based on 193 reviews.
Experience Quality
Pros:
"The zip wire is fantastic."
"We had the most exhilarating time, fantastic staff and so much fun."
"Incredible experience. Thank you xx"
"Managed to get a slot on the spur of the moment... it was great fun."
"Definitely suitable for all ages and certainly a once in a lifetime experience over the Eden project!"
"Great fun for all ages. Kids loved it."
"Huge Adrenaline fueled experience... massive Zip line experience and so much more..."
"Fantastic experience from start to finish, with excellent staff!"
Cons:
"A little irritated by the booking emails stating we had to be there 10 minutes before our slot and so when we arrived as instructed, we found the site closed."
"The brake that stops you right as you get to the end does it in such unexpected and hard way that it's dangerous for the teeth."
"Very poor show. Went today to Eden Project and thought we would visit hangloose. Walked all the way only to find it was closed."
"Did the zipwire activity with additional cost of £15 for headcam. The video of the activity didn't contain anyshot from the headcam."
Staff and Service
Pros:
"The staff though absolutely made it. The manager especially was incredible with our daughter who was very nervous."
"Very clear safety explanation and procedures. Very helpful and friendly staff members."
"Staff were very friendly and professional. The other members of the family went on to do the rest of the activities and had a great time."
"This experience was brilliant. We as a family did the swing and zip wire. My youngest (12) was a little nervous on the swing the staff were brilliant at encouraging him and reassuring him."
Cons:
"Poor customer service with no one knowing where to go and how to queue. Do not Visit unless you are happy to wait hours."
"3 members of staff not turning up to work we were unable to do the activities that we had previously Wanted to do."
"Really fun activity, but the most horrible customer service I've run into in a very, very long time."
"Waited around for hours to do the zip wire. It's so slow it's torture."
Value and Pricing
Pros:
"The on-site food was very reasonable (just £2.25 for a waffle cone ice cream, £3 for a kids pizza)."
"If you go pay the extra for the video package, well worth it."
"Would've bought the media pack too if I'd have realised it was £15, which seems very good value."
"My daughter had the video & photos of the zipwire which are great."
Cons:
"The experience and the safety here are excellent. What is disappointing is the preparation time to experience time."
"On the downside, £38 for about 40 seconds is pushing the limit of value for money (possibly way past it)."
"Really fun...but very expensive! Cost us, a family of 4 a whopping £260 to have 3 rides each!!"
"Bit pricey but might do a family pack."
Safety and Equipment
Pros:
"Good safety briefing and stunning views as you whiz over the biodomes."
"Safety checks were great. Organised so well."
"Incredibly well-organised, and so safe. Staff were brilliant with our 14 year old daughter."
"Safety standards were extremely high I lost count of how many times my gear was checked over."
Cons:
"The pulley system for wheelchair users was a bit uncomfortable and the harness didn’t offer any support for those with disabilities."
"Very disappointed that there is no notification either on this page or when you arrive at Eden that the weight limit has increased."