Cineworld Reviews Summary

Cleanliness

Pros:

• "Cinema was clean and tidy. Seats were comfortable and clean."
• "Nice cinema, always nice and clean and decent staff."
• "Always enjoying coming here, clean interior and staff always happy to help."
• "Toilet facilities were also clean and smelt pleasant."
• "Cineworld was tidy and clean a wide range of soft drinks staff on hand to help."
• "The theatre itself was clean and the seats were comfortable."
• "Cinema was nice and clean and the seats were comfortable."

Cons:

• "Why are almost all of the screens dirty? Why are there folds in the screen?"
• "The screen (1) smelled of body odour, and the air conditioning was off until 20 minutes towards the end of the movie."
• "The cinema stank of toenails, popcorn, cheese and haggis."
• "Always a good selection of films at Cineworld but this particular branch is not always the cleanest."
• "The toilets were in a state (women’s)."
• "Appauling smell of toilets when you enter the foyer."
• "Smells of damp and urine in the theaters."

Staff Service

Pros:

• "The staff were so professional and friendly, and the whole experience was nothing short of breath taking."
• "Staff are so friendly and approachable and their snacks are great!"
• "The staff was friendly and helpful and they made sure we understood seating arrangements and how to buy tickets."
• "Friendly staff, clean premises."
• "The staff are pleasant and we've never had any issues inside the theaters."
• "Friendly and helpful staff."
• "Friendly staff always willing to help."

Cons:

• "Had to wait ages as the family in front used every voucher in the world while choosing half the sweet selection."
• "Poor, saw Infinity War here and as the trailers began myself and several others noticed the projector was flickering."
• "We were eventually told (by very unattentive/couldn’t be bothered staff) that the 4.20 showing had been cancelled."
• "I went to ask a staff member if they were supposed to he that bright and he was quite rude."
• "Waited in line to order popcorn but the members of staff behind the counter just continued their conversation."
• "Unfortunately a group with young children came to an 8pm viewing and their children ran around and screamed for the last 30 minutes of the film."
• "Film ruined by noisy teens and staff make a ten second check during noisiest part of film and did nothing."

Facilities & Comfort

Pros:

• "Great cinema, ticket and food prices slightly expensive but to be expected at a cinema, seats are very comfortable, good view of the screen no matter where you sit, always clean too."
• "Nice big screens with decent sound and nice seating."
• "Great cinema with lots of screens."
• "Comfortable seats with a clear view of the screens."
• "Amazing seats very comfy."
• "The cinema is nice and spacious and a good screen size to enjoy the film."
• "Polite staff, efficient customer service, clean facilities, delicious snacks available."

Cons:

• "Only downpoint is they have obviously gone back to the old seat booking programme."
• "The seats are really clapped out and uncomfortable too."
• "Seats old and very uncomfortable comparing with other Cineworlds."
• "The air conditioning had broken and the heat was nudging 100 degrees."
• "It's very out dated. The films are usually terrible and the seats we have used before have been old and damaged."
• "Not good for anybody with walking problem. There are steps to the seats with no hand rail so can be difficult."
• "The seats could do with a bit more legroom and perhaps updating."

Value for Money

Pros:

• "Purchased the Unlimited card and save money on both tickets and food."
• "Great value for money pricing."
• "Look, for the Cineworld Unlimited pass, paying £17 for as many movies as you want to watch is a deal I'll happily take."
• "Prices are decent."
• "We also really like their holiday movie night gift deal - we tend to buy a couple for ourselves each year."
• "Can scan e-ticket at screen entrance, which saves time if you're not buying drinks/food."
• "Parking across the road for overnight is only a £1 as well which is reasonable."

Cons:

• "Unfortunately you still have to be an oil tycoon to afford the pic n mix! 😄"
• "The food is offensively expensive, and the soundproofing is awful."
• "The cinema itself is great and staff helpful, but this is the most expensive cinema I have been in in the UK."
• "A lot of ads considering the price."
• "Food prices are at a premium but this is normal for cinemas."
• "I won't say the prices are great, as it's become quite expensive to visit the cinema these days."
• "Everything is overpriced, there's always a queue because they've consolidated the food and ticket tills, service is often not very friendly, the snacks are unhealthy and poor quality."

Technical Quality

Pros:

• "Screen quality and sound systems are fine."
• "Good selection of films, staff are always polite."
• "The seats are hard but the quality of the film and the sound is good."
• "Great movies, great sound, a great place to visit with family and friends or even alone if you wish."
• "This is your standard chain cinema. The food is expensive, but I guess average for cinema prices, but the staff were happy and helpful. The cinema was also clean and tidy."
• "Really nice place to go for a movie that's coming out."
• "Great experience at this cinema, went to see black widow with two friends."

Cons:

• "Poor, saw Infinity War here and as the trailers began myself and several others noticed the projector was flickering."
• "Terrible. Bright lights in the ceiling in screen 6 during the film. Staff said they were unable to dim them any more."
• "The picture was out of focus, they were unable to fix it."
• "The projection was not correct, and the top foot of the picture was off the screen."
• "Been a few times recently where the sound quality was terrible."
• "Not a totally enjoyable film due to sound."
• "Film ruined by noisy teens and staff make a ten second check during noisiest part of film and did nothing."