Mercedes-Benz of Truro (Retail Showroom) Reviews Summary

Customer Service

Pros:

• "Fantastic customer service throughout the purchase of my partners Smart car."
• "I would highly recommend them to anyone looking for a quality car with exceptional customer service."
• "The service I recently received from the team at Mercedes Benz of Truro was outstanding."
• "It is a real pleasure to purchase beautifully engineered cars from a team of people who are both genuinely passionate about their products, and who put their customers first."
• "Best customer care I've experienced. Chelsea Lydon was excellent and Jamie was too."
• "The helpful attitude and friendly service was excellent."
• "Very happy with my purchase and the customer service provided by all at Mercedes Truro and would not hesitate to use them again."

Cons:

• "This garage agreed a deal with me, took my credit card as deposit, and then totally reneged on the deal the next day."
• "I was charged almost £100 for them to diagnose a problem that they couldn’t fix."
• "Appalled by the way this garage continues constantly to ignore the fact that I actually want to discuss buying a car."
• "So, after some very carefully controlled ranting on my part, we were promised that somebody would call on Monday first thing. It's now Tuesday and still no call."
• "Appalling customer service. Took my A160 in for a valuation as arranged. Staff member viewed car then disappeared."
• "The dealership failed to communicate with me for over 6 Weeks following an inspection in March, when I chased them, the Service Manager was simply not interested in assisting."
• "very disappointed with my experience. Being told stories (as in lied to) by a franchised dealer was not something I had anticipated."

Vehicle Service and Maintenance

Pros:

• "Bought and sold a car remotely with this dealer. Easy process, very professional."
• "Vito minibus went into limp mode while on holiday. Nightmare until this team managed to slot me in within 24 hours of calling them."
• "Excellent service. I could not be more satisfied. They dealt with the maintenance work on my car perfectly well."
• "The service team was more than happy to go through what service items and measures were needed to put the car back in line with its service history and importantly reduce the overall cost of the service."
• "Annual service was arranged conveniently, loan car was available when I arrived, staff welcoming and efficient."
• "I really appreciated the contact halfway through the service, with a video showing me the issues found on the car and explaining what could be done."
• "Fixed the issue with my wipers while I've been on holiday in Cornwall, mercedes sorted out the hire car while the part and work was being carried."

Cons:

• "After a blow out whilst driving and seeing the rear tyres had worn through on the inner edge to the steel whilst the rest of the tyre was like new(only covered 13k motorway miles) asked if tracking could be checked told book it in with with Exeter and pay which I feel a car with merc warranty should maybe be checked for free."
• "Unfortunately I was presented with two upsells, one for an antibacterial cleaning, the other for a minor wheel alignment! Both of these services, in retrospect, I could and should have had done at an independent provider for less than half of the total cost."
• "The two front tires only had two mil of tread on and I had to get two new tires and still waiting for Mercedes to reimburse me the money."
• "Upon receiving our shiny clean car back I realised during the drive home that there was something wrong."
• "Very poor service. I had a yellow engine light warning whilst on holiday in Cornwall so I took my car to them to have it fixed. My NOX sensor is apparently faulty, but they didn’t have this part in stock and they didn’t know when it could be delivered."
• "Took my car in for a full service and mot, I was looked after as usual and had a loan car for the day without any issues but normally the car has a lovely wash when I pick it up but standards are slipping."
• "Had paint defect rectified under the vehicle warranty in 2021 which has failed again."

Purchase and Sales Experience

Pros:

• "We would highly recommend this dealership. Many thanks Keith & Tracey."
• "Bought my A35 remotely from over 200 miles away and couldn't be happier with the whole experience."
• "An exceptional and memorable experience!"
• "They was very friendly and seemed to work great as a team and bounced off each other very well what one didn’t think of the other one did."
• "We are really happy with our new car and thanks to Daniel Preston the transaction was swift and went without a hitch."
• "I would certainly recommend them to others."
• "Bought a new car recently from this Mercedes garage great people to deal with bent over backwards to ensure that we was happy with our purchase."

Cons:

• "I bought my car remotely and the process of putting down the deposit was very simple. However, communication after this wasn't very good and numerous email and telephone calls went unanswered."
• "After owning the car for 3 to 4 days, I noticed a deep scratch on the passenger door which was touched up very badly."
• "My issue lies with the parent operation based in Exeter, who had the opportunity to put things right, but who instead have left us with the impression that they literally couldn't care less."
• "Unfortunately we were dealt with by a salesman who was only interested in selling the car and not giving a service re the other questions I asked."
• "Twice Mercedes Truro requested an opportunity to value you my car. So I gave it a good clean and agreed to a valuation. After two weeks I am still waiting."
• "My car needed a part which Mercedes Benz couldn't provide even from Germany. They kept my car for 3 weeks."
• "Bought a used e class year and half ago. Nothing but problems since brake pipes all corroded and needed replacing."