Eat Tokyo (Notting Hill Gate) Reviews Summary

Food Quality

Pros:

• "Fantastic place for authentic Japanese food."
• "Pretty authentic food and is all delicious."
• "The green tea tasted like real Japanese green tea, I loved it!"
• "Food was delicious, authentic Japanese."
• "The food here is superb."
• "Amazing high quality Japanese food with a great selection."
• "The freshness of the fish, quality of the food, HUGE selection of choice on the menu, speedy and no frills services is amazing."

Cons:

• "The food does not taste very good."
• "Unfortunately the fish in the fridge did not look fresh nor did the slices in my bento box taste fresh."
• "The food we got tonight is unacceptable."
• "Also not very hygienic when the sushi chefs literally touched everything with their gloves on."
• "The food unfortunately was not good. Too greasy sloppy looking and also didn't taste nice."
• "The sushi was not the freshest."
• "Each dish I ate here is full of chemical sauces and additives which you can taste and smell when you eat."

Service

Pros:

• "The chiefs behind the till work like wizards. Super efficient and whipping out amazing dishes."
• "The host Sam made sure we were informed and cared for."
• "Two members of the staff (a manager, I believe, and a waiter) were very kind and helpful."
• "Service is most of the times fast and efficient."
• "The service was friendly and efficient."
• "Service is very fast."
• "Service was prompt and polite."

Cons:

• "Have been eating in many Eat Tokyo places before, but I’ve never had such disrespectful and rude services as this time."
• "All the staff were pushing us to order, three staff asked in a minute but they were out of a lot of things."
• "The waiter was very rude saying alcohol drinks are not possible at that price which is clearly shown on the menu."
• "Horrible customer service, as soon as I entered the restaurant the hostess had a terrible attitude."
• "The staff are awfully rude and the food takes ages to arrive."
• "Waiter rudely said 'no' to basically anything we asked for, didn't apologize."
• "Service could've been a bit better as we had to wait quite a while to be seated despite having available tables and no queue."

Value for Money

Pros:

• "Prices are very reasonable compared to other chains."
• "The food portion was good for the price."
• "Best value Japanese food in London."
• "Always great and affordable food."
• "Amazing, tasty food for very good value for money."
• "Unbelievable value for money."
• "The price was excellent."

Cons:

• "Not even worth it at its price point."
• "The pricing was extortionate."
• "Horribly over priced. Ordered their most luxurious sashimi set, and portions were tiny."
• "Outrageous is the service fee."
• "Price : overall okay but a bit pricy."
• "The award winning sushi is expensive and not worth it."
• "Do not order the chef’s ‘special’ boat for £62.80!! The only thing special about it is that it is a bait and switch as they tell you after you have ordered that they have run out of their premium sashimi and exchange it for a few extra pieces of salmon and tuna that is clearly not worth the same."

Ambiance and Cleanliness

Pros:

• "It has transparent divider wall in every table which is great."
• "All precautions with current situation were taken."
• "Clear shields between tables."
• "Staff were wearing traditional kimono."
• "The surrounding are fantastic with waitress dress up in yukata."
• "The decor is lovely and the food is authentically good."
• "One of our favourite places to go. Great vibe and decoration."

Cons:

• "The basement restaurant was a little shabby."
• "I wish they had more seating areas as it gets quite loud during peak time and the restaurant area is quite small."
• "The ambiance was quite noisy, too many seats in a very small room."
• "The decor and ambiance cost them the 5 stars as it is quite basic, canteen style but if fairness similarly to the decor of many restaurants in Japan!"
• "The plates and cups were also not clean."
• "The place was disorganized and very smelly."
• "Poor air circulation so smelt terrible after leaving."

Management and Staff Behavior

Pros:

• "The manager, Ben, he's very talented and efficient at managing the mayhem since they are usually extremely busy."
• "Manager was very apologetic and had them remade and offered free dessert."
• "As we left the place, the manager approached us and excused himself to us, because of the waiting and all that followed."
• "Most of the people who work there are very friendly, giving great customer service and going the extra mile to do it."
• "Staff are lovely, I would recommend the karaage chicken and the Tokyo dragon are amazing."
• "The staff here are very polite, albeit a little hard to get hold of, but they are efficient and don't hassle you like other places I've visited."
• "Servers are helpful too."

Cons:

• "However, the female manager here really lets the team down. She is so rude and arrogant."
• "The little dictator running the place ruined it completely."
• "The manager Nobuku had attitude when telling her about how horrible one of the sushi tasted."
• "The service was very bad, They messed up our order."
• "The Manager said he'll get us one but obviously was so busy he was running around, customers shouting at him."
• "The manager, Ben, is very rude and doesn't know how to do customer service!"
• "Disgusting, appalling and absurdly rude behaviour from the ‘manager’."