Address: 4-6 Boar Ln, Leeds, LS1 6EN, United Kingdom
Phone: +441132469162
Rating: 4.6
based on 155 reviews.
Customer Service
Pros:
"The atmosphere at Russell Eaton is great too, so relaxing!"
"Fabulous service is guaranteed from all the staff in this high quality salon!"
"Victoria on reception... is always so accommodating and friendly."
"Laura made me feel relaxed and was very professional throughout."
"Every member of staff I met was welcoming but also excellent."
"All the staff have amazing hair and are so friendly and professional they really make you feel comfortable and are honest with what is right for you and your hair."
"The staff are so friendly and welcoming I wouldn't go anywhere else."
Cons:
"The woman Kim who did my hair seemed disinterested, rushed it."
"The owner did not seem to understand that I do not use any other products in my hair and was completely unsympathetic."
"I was left waiting 25 minutes after my appointment was due to begin. I think in these circumstances someone should have apologised and explained the situation."
"Your public actions here show you are willing to lie to protect your reputation but are unwilling to do the right thing when you've made a mistake."
"Twice in a row is unforgivable and unprofessional in my opinion considering the salons reputation."
"Very rude staff. I went in for a skin test last week... the staff were extremely rude."
"The short little manager man has a real attitude problem."
Salon Experience
Pros:
"Good selection of items to buy, and a good spa centre below stairs, so calming."
"The salon is always immaculately clean too which i also appreciate."
"The salon has a really good energy but still has a relaxing and chilled environment."
"The salon uses aveda products and refreshments were provided on a tray with teapot and a chocolate! Just an excellent experience, thank you."
"I love going for my appointments, all the staff are really friendly and the salon has a great buzz."
"Experience today was just what I needed after a long week."
"The salon is beautiful and the staff are so friendly!"
Cons:
"AVOID AT ALL COSTS!!!... The whole experience was horrible and left me feeling robbed."
"Without doubt my worst salon experience ever - go elsewhere."
"Reception is disjointed to the salon, you put your robe on in the 'shop' area just standing by reception then have to walk around I felt weird."
"I am so upset that I spent my birthday money on what was supposed to be a treat and something special just for me."
"INFESTED WITH HEADLICE! Rob used a hairbrush full of hair during my appointment."
"Very busy the flow of the store is odd."
"He charges Aveda prices for a substandard experience."
Styling and Treatments
Pros:
"Daniel you are fantastic and left me with a wonderful colour in my hair!"
"The little extras (head massage, hand massage etc) were bliss."
"Daniel did an amazing job with my colour I have never been so happy with my hair."
"The blow dry was phenomenal and Mia managed to get my hair straight and voluminous."
"The colour, cut and care put into our hair was definitely worth the price."
"I've recently had the LVL lashes treatment and I love them!"
"Mia did a full head of highlights for me. She was super friendly, did an excellent job and the cut is fantastic!"
Cons:
"It literally broke my hair."
"I will not pay another £200 for destroying the hair because it is clear that it would break."
"Basically not the cut I wanted at all."
"the worst hair cut I have ever received. I asked for a trim and for my hair to be cut so all the one length - instead I got incredibly short layers cut in to my curly hair."
"She gave me layers and didn’t ask me or inform me she planned to do so and I didn’t find out until the end of the haircut."
"The colour was barely visible aside from some unwanted grey highlights at the very front."
"Went back again only to be told I'd have to pay to have it altered after already spending £165 for something I didn't ask for."
Value for Money
Pros:
"The Russell Eaton salon saved me."
"A very good cut. Will be back again."
"I had one of the best hair cuts in a long time thank you Robert it was perfect and really compliments my personality."
"First time using Russel Eaton Leeds this week- really impressed, lovely Daniel really listened to what a wanted- really pleased with the results!"
"I get my hair coloured, cut and styled by the amazing Amelia! I highly recommend her as your hair stylist as she truly listen to what results you’re wanting and goes through everything with you set by set!"
"Not the cheapest salon, but you do get what you pay for. Great place, highly recommend."
"I absolutely love this salon. I've been going for about 5 years now and have my cut and colour by Ashleigh and Daniel."